Reviews (316)

Overall rating
4.2
Counts per rating level
  • 69% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.

September 2, 2015

I looooove the simplicity of Shippo. It saves us plenty of time with our fulfillment. When we required a new feature added to the Shipments Export .CSV, Shippo was quick to add it. Amazing customer support!

This is not to say that they'll just add whatever you require, but the fact that they implemented even a simple little addition to their platform helped us tremendously.

Inkbox Tattoo
United States
9 months using the app
Edited November 7, 2022

SHIPPO! PLEASE - stop making changes. Everything was going great, then BAM, no longer great. When I select orders in the shopify system (let's say 50 orders) those 50 orders no longer show up in shippo. They now have 3-4 random orders added to my new search term. Leaving so much room for error. What was once an easy quick part of our workflow now no longer works like it used to. Bummer.

Gigi and Max
United States
Over 6 years using the app
Edited June 20, 2018

Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!

The Birdhouse Chick 2
United States
12 months using the app
September 23, 2015

I had a few glitches getting Shippo to work with Canada Post, but that got straightened out in no time. Now I'm printing labels faster and cheaper than if I were to go to the post office.
Shippo really shines when it comes to customer support. They'll answer any question professionally and on time.

I also tried other shipping label apps, but the Shippo dashboard is by far the most intuitive.

Funky Moose Records
Canada
About 2 months using the app
January 16, 2020

We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!

Atomic Disc
United States
Over 5 years using the app
November 12, 2017

I seriously have NO idea how I lived before finding Shippo. The EASIEST app to use and it saves me soooo much time. Their customer service staff is also super helpful and assist you with any questions or concerns in a timely manner. You’re actually talking to a human being, which makes communicating a breeze. I’d recommend this app to anyone with an online shop, especially if you shop out multiple orders on a regular basis!

Kims Custom Crafts
United States
3 months using the app
February 7, 2017

This app is generally good if you would like to add additional insurance to your packages. However, it's not so convenient in other aspects. First, there is a delay in loading the orders, therefore if you receive an order and you wish to print the label 10-15 minutes later, it won't be available yet. Also, there is no Fedex discount for shipping through Shippo, you can only use your own account which is not really that useful

Forge Hardware Studio
United States
19 days using the app
November 24, 2015

Seriously awesome! I have been trying to find a way to create return labels and make the return process easier. THIS is definitely the way. You can include a return label with the order, and it will only charge you if it gets scanner. Better packing slips too! Shopify includes unnecessary information on the packing slip. Shippo makes it clean and simple and anything can be customized. Support responds within literally 5 minutes (even during holidays). Impressive. Thumbs up!

Spiked Pearl
United States
4 days using the app
October 24, 2017

This is the fastest ap we have found to print complicated labels with every box being a different size and weight. They were recently able to fix a glitch we were encountering and followed up on it after completion which was nice. We do heavy volume and their ap is twice as fast as the other few we have tried. When you have hundreds of labels to do that makes a big difference. Also their negotiated international rates with DHL are quite good. Better than I was able to get on my own.

The Cookie Countess
United States
Over 3 years using the app
Edited May 6, 2021

Their default package does not work for Shopify customers per their customer support. Unless your product weights including packaging are completely on spot then you will have to override the default package templates. Also when you buy the label it does not go directly to your printer, a separate window opens to download the PDF then you have to hit print and the printer window opens. Too many steps here. The order number on the label is just too small to help with order verification.

Kapa Nui
United States
3 months using the app