Shippo ‑ Simplified Shipping

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app.

Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the entirety of the customers address. I have a litany of issues with the updated version, too numerous to post here. Unless I can roll it back, I will be looking for a different shipping app.

Andy, Owner @
firstsalute.com
silverdollarsalute

So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!

A time saver from start to finish. A snap to implement and the clean intuitive interface makes day to day use just as easy. I would strong recommend to any shop looking to save time and money processing orders.

Update - have had some issues using DHL on Shippo. When I go to schedule a pick up it never works. Additionally using their account number to schedule a pick up it says Shippo's credit privileges with Shippo have been suspended. Support on the issue has been slow and their only suggestion is to go drop off the packages which is very time consuming.

If you are just using for USPS and domestic I'd say use shippo, but for int'l & DHL steer clear of Shippo.

My favorite shipping app so far!

I'm new to shopify but shippo has been making the transition pretty easy. We started using it with our squarespace orders and kept it up when we came over to shopify.

Very easy to set up UPS accounts and immediately works with our zebra label (unlike stamps.com or ups site!!!)

My only complaint and reason for the 4 stars would be that you can't enter multiple packages for one order. I called and they did in fact confirm. So for retail orders it's fine but for our wholesale shipments, most are multiple boxes and we have to create the label on the UPS site which is more difficult to read and just doesn't look as nice as the shippo labels :(

https://lovewilddesign.com/

Truly simple. No more annoying international shipping forms for the USPS! It imports your orders and another feature I enjoy is that you can hover over an order and it lists the items purchased! That should be part of Shopify's order page. I hate having to click into each order to see what I need to pull and wrap. Anyway, Shippo does that for you. When I was confused how to print 2 labels on a page, customer service was fast and helpful.
As others have said, a way to schedule a USPS pickup from within the app would be great, but that's not a deal-breaker. I would also love to see them make API integration more simple for us non-coders... Something like a widget to add to the checkout page to allow the customer to select their own shipping rate there!

It seems like we live in a instant world nowadays. There's just no time and because of that pressure, we need answers quickly. Well, I found myself in that place the other day using Shippo. Being new to use Shippo, I had a question, but I was concerned as I thought, I will have to wait for sure for at least 24 hours before someone answers me. What should I do? I used the chat and to my surpirse, I got an answer within minutes. Then I had another question and again another answer. Each one of my questions were answered promptly which provided the needed help. I would definitely recommend Shippo. I have easily created labels and so much of the work is done for you which just makes our job easier. And regarding the pricing, again pleasantly surprised. A+ to Shippo. Thank you for your help.

We love, love, LOVE Shippo!

We are about to enter our second Christmas sales cycle and Shippo allows us to handle shipping stress-free. There is so much to love: low shipping rates from multiple shipping carriers, low 5-cent per label fee, intuitive website, seamless integration with Shopfiy, prompt and cheerful customer service, and so much more!

Most recently, we received our first international order this week. Without thinking I first went to USPS.com to learn all about international shipping - and oh what a headache of forms, fees, regulations, and mind-blowing government red tape. Just to send our product overseas.

Then it hit me - "log into Shippo". Doh! I did and image my glee as I went through the normal steps for fulfilling my orders and international shipping was an option! Not only that, but they make sure all the proper forms are filled out, etc. It was so, so easy.

I'm thrilled to know companies like Shippo exist. This is the future of business, and companies like Shippo prove there is still good in humanity.

I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.

When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer.

Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..."

I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy.

So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.

Beware, no longer offers media mail shipping rates.

Excellent app and customer service! Inexpensive shipping rates and easy to navigate interface is a plus :)