Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
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very well working app, great support. Only one so far that does ETD with FedEx. Only improvement I would have would be one monthly invoice rather than several small ones. Otherwise perfect.
So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.
User-friendly and a great support staff. We've had a couple hiccups but that happens with any company. What I value more - is the response and the openness to listen to clients...which you will find here. Keep it up Shippo.
I have used Shippo for quite a while. Haven't had any issues so far. I like that it also works with ETSY, EBAY and other marketplaces. Shippo saves me from having to copy and paste the information. I have tried others but Shippo by far has been the best.
Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."
Hey Ismail,
I’m really sorry you weren’t able to use Shippo. We did send over 2 links to verify your account - this is purely for security and to protect our customers. Unfortunately, we weren’t able to verify your account therefore unable to unblock you. Again, we’re sorry for the inconvenience here but we truly care about making sure our customer’s accounts are safe.
Thanks,
Shippo Support
We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.
Hello,
Thank you so much for the great review! We're so glad to hear you're enjoying Shippo and saving money! We appreciate you sharing your thoughts with us on new features you'd like to see. We take all feedback at Shippo seriously and we're constantly looking for new ways to improve our platform.
If you ever need any additional assistance, please don't hesitate to reach back out.
Happy Shipping!
Shippo Support
Worked pretty good until this update. Doing everything manually now and even that does not work half the time. If we find a work around, it works a few times and then yet a new error message comes up.
They did contact me after this review went up, and are trying to fix things
I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.
Hi there,
Thank you for leaving this feedback. We are here to help in any way we can and apologize for any frustration surrounding manifests. Our Senior Lead, LeKea, has reached out to further assist.
When you manually enter the weight for an item when you create a label, it automatically corrects and defaults to the weight of your 'default' item. Which can be annoying! You have to refresh the page after you make the label, then edit the weight to the correct amount. Just something I've noticed that could definitely be helpful to fix!
I run an ecommerce and wholesale business, and Shippo has met all my needs. I tried converting to ShipStation at some point because it integrated better with another software, but ultimately found their interface too confusing to navigate. I like the simplicity of Shippo, and have always had good experiences with their highly responsive customer service team.
Hello,
Thank you so much for your review and for using Shippo! We are so glad to hear that our interface allows you to navigate your orders and shipments with ease. When it comes to support we strive to make sure all of your questions are answered in a quick, pleasant, and timely manner, and will do our best to keep it up!
If you have any additional questions or issues please reach out.
Happy Shipping,
Shippo Support
