Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
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I have been with Shippo since 2018, and it has been the best company for my business shipping needs. Their platform is easy to use, and the prices always beat out USPS.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I find Shippo easy to use. We ship anywhere from a couple to 50 packages a day from our own store and Amazon. Both sync up well, and we get great rates whether we're shipping a couple of lip balms or 50 lbs of product to a wholesale account.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Good place to ship standard items. If you are looking to ship tubes they really suck bad. You cannot enter girth so when you ship you will get charged a surcharge for your item. If you need to enter girth in order to ship better stay away otherwise you will get charged the surcharge.
Shippo does the ole well it was not our fault it was USPS's fault. You file a claim show proof your item was not oversize but you never get refunded for the overcharge. Support really sucks.
Hello,
Thanks for sharing your experience — we understand how frustrating unexpected USPS surcharges can be, especially when shipping tubes or other non-standard packages. USPS applies additional handling and dimensional adjustments based on how packages are measured and processed within their network, and those charges can be assessed after a label is created, even when dimensions are entered correctly.
We’re sorry this wasn’t clearer upfront and that this has been such a frustrating experience. We do want to share that our support team is already actively working with you to review these surcharges, submit disputes, and escalate the issue directly with USPS on your behalf.
Your feedback is appreciated and helps highlight where clearer guidance is needed. Our team will continue working with you to provide updates and help minimize surprises going forward.
- Shippo Support
There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.
Hello,
Thank you for taking the time to share this feedback — we really appreciate it. Some Amazon orders may come through with anonymized phone numbers due to how Amazon exports order details. Recently, carriers like USPS now require a valid recipient phone number format, which can cause errors depending on the carrier and shipment.
While Shippo receives this information directly through the Amazon integration and can’t modify it automatically, updating the phone number manually often allows the label purchase to go through successfully.
For labels, while they can’t be voided directly in the app, you can request a refund for an unused label, which makes it ineligible for use.
We also appreciate your suggestion regarding syncing order updates from Amazon after import — feedback like this is shared with our Product team for future consideration.
Thanks again for using Shippo, and please feel free to reach out if you have any questions.
— Shippo Support
We process a ton of in-store purchases that need shipping and unless we processed that sale through our online store, not logistically possible whatsoever for us, we couldn't access the deals Shopify had for our online orders. Shippo lets us ship out for such a good deal. 5/5. Great service.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name.
We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts.
Still looking for a viable shipping solution for my store.
Hello,
Thank you for your review. At this time, item-level customs information isn’t auto-imported, so some manual entry may be required. You can still set incoterm, purpose of shipment, tax ID, and AES/ITN in Shippo using 'International defaults' in your Settings.
We’ve shared your request with our product team. If you have any questions or need further support, please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. We'd be happy to help!
- Shippo Support
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe.
The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability.
This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.
Thank you for your feedback. We're sorry to hear about your lost package. We're still looking for your case based on your review name. Can you please reach out to support@shippo.com and reference this Shopify review? Our team will be happy to look into this further!
Thanks,
Shippo Support
I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!
Hello,
Thank you for your review. We're sorry you're having trouble adding your payment method to your account. Please contact us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
