Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
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used to be free and they made money from the purchase of labels. Now they are trying to charge a monthly fee on top of that. Going back to shopify shipping since shippo does not provide any more value than what is already built into shopfiy.
Thanks for the reply but we already found another service that does charge a monthly fee. Have been very happy with pirate ship.
Hi there,
Thank you for sharing your feedback—we truly value your input. We’d like to clarify that we still offer a free option through our Starter plan, which allows you to purchase up to 30 labels per month at no additional cost.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at support@shippo.com. We’re always happy to help and explore how we can better meet your needs.
Best,
Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you cannot even contact them in any shape or form. I have LOST THOUSANDS of dollars thanks to this company I have shipped 100,000+ packages with shippo but this XCOVER company has made it impossible to do any business online. I no longer use SHIPPO because of this and cannot recommend it to anyone. DO NOT USE THIS COMPANY.
Hello,
Thank you for your feedback. We sincerely apologize for the trouble you've experienced when filing XCover claims for your shipments! Unfortunately, we were unable to locate your account by your review name. We kindly ask that you contact us at support@shippo.com. Rest assured, we'd be happy to assist you in looking further into these denied claims. Please note that we also offer live chat and phone support during standard business hours.
Thank you,
Shippo Support
Realized that Shippo was no cheaper than my Shopify Plan and discontinued usage. I thought I had downgraded my plan but then I was charged nearly 400 dollars for their "premium plan," which is literally the same cost as shipping via Shopify shipping.
I've asked for a refund because I never once used the service, but have been ignored for 3 days now.
Hello,
Thank you for your review. We received your message and a member of our support team responded on Tuesday, 2/6/2024, confirming that a refund has been issued for the Pro Plan yearly subscription fee. If you have any questions or need further support, please reach out to us at support@shippo.com. We'd be happy to assist!
Thank you,
Shippo Support
Tool is very nice to use. But cost wise, long distance location, we see high priced. It would be good if we get reduced cost for less than 1 lb shipping.
Hello,
Thank you for your review. USPS recently merged the "First Class Package" and "Parcel Select Ground" services and renamed them "Ground Advantage". Please note that we offer discounted USPS Ground Advantage rates, which would be the least expensive service available for packages weighing less than 1 lb.
If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!
Thanks,
Shippo Support
Having a lot of problems with your software. It keeps trying to print labels for overnight shipping a day late. We pic the 27th so ship out priority overnight and the label prints out the 29th for delivery. Seems to happen right at 4pm local time here all of a sudden instead of next day arrival the labels print out for the day after they are supposed to arrive when using priority overnight via FedEx. This is causing us a have to hand print labels right at the end of the day when we are in a hurry. Please address this problem ASAP or we will have to find a different shipping app.
Hi there,
Thank you for sharing your feedback with Shippo and we're sorry to see the issues you are encountering with FedEx Priority Overnight labels.
I see that Evie has reached out to you regarding label creation cutoff times for FedEx Priority Overnight labels. I sincerely apologize for the inconvenience that this has caused!
We appreciate your feedback. Please let us know if we can assist with anything else.
Thank you,
Shippo Support
I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.
I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.
Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.
As a small business, the people that you work with should help build your business not create problems & charges for you.
Sad to say that this has been the case with Shippo.
Hello,
Thank you for sharing your feedback with Shippo and we're very sorry to hear about the billing issues you encountered with your UPS shipments.
I see that Kyle and Stephanie have escalated this to our UPS account managers. I apologize for the delayed resolution as we are awaiting for them to review this case.
We appreciate your patience and we'll be sure to provide an update within your existing support request that's currently being handled by our team.
Thank you,
Shippo Support
We are new to Shippo, so far, very good.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Have been using Shippo for YEARS and have tried others as well as directly thru Shopify - nothing compares. LOVE Shippo!
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Such a seamless experience for many years now! We love it!
Hello,
Thanks so much for your review, and for being a valued customer for such a long time! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.
Hello,
Thanks so much for your review! We’re really glad to hear you came back to Shippo and that it’s been working well for you. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
