Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
Refine
-
By rating
I love shippo and their fantastic customer service! I could not be happier. Their system is easy to use, efficient and affordable. An excellent choice for all your shipping needs!
This a great app with a very clean and simple interface, but basically all the options we need available quickly.
The customer service is phenomenal. I really like that. This is where selling meets exciting and fun!
I LOVE this app. I've been using it for over a year and it almost always works like a charm. I recently had a small glitch where my orders weren't syncing. The very helpful Rebekah helped me solve it quickly and now everything is back to normal. If you have a Shopify shop, you need this app to make shipping easy and efficient. Love it! Anne at Zinnia Folk Arts
The Shippo app for Shopify is a game changer for our store. Ever since installing it has worked hard to make sure our shipping process is as quick as possible. We've had a slew of suggestions and improvements, all of which were well received and often implemented by Shippo. They are improving daily and it's fun to be benefiting from such an amazing software that is FREE too.
I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!
Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.
The packing list has incorrect details. It shows negative amount on the unit price.. duhh?
Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.
The app does what it's supposed to and I've had no issue with it overall. What I am unhappy with is that it's supposed to be "free" with 0.5c charged per label which is absolutely false. If you have an account with FedEx and based in Canada, you will be charged an arm and a leg for printing labels through Shippo, which sucks when you're a small business just starting out. Tried to get in touch with customer service to find out what is the % that I am charged for every label, since it's been clearly impossible to predict how much I will be charged *before* I buy the label. I was put on "hold" for 40 minutes after which I got an email telling me that the customer representative "had to run"... and the person taking over didn't even bother actually helping me out. Needless to say, I am not impressed.
Hello,
Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for the experience here! It looks like there was a disconnect but another team member jumped in to take over the chat. Again, we do apologize for any disconnect here. This situation has been reviewed with our team to ensure our customers are never made to feel like they are left hanging.
With that said, at this time, our FedEx Referral Program is for US based customers. We will definitely take this feedback to our team to ensure we incorporate any FedEx options made available to us for Canada based customers when possible.
Thank you, again, for your time!
I have been using this app for several years and it appears that with each UI upgrade, something stops working and it never gets fixed. With latest upgrade, too much has broken and it is not longer usable - Shopify fulfillment sync does not work, order splitting does not work, Customs declarations do not import the correct information from Shopify products and it can no longer be edited, and Shopify Order sync just stopped working today. Support is very slow (by emails which takes a couple of days) and nothing gets resolved either. We are wondering if these issues are being worked urgently or if we should be looking for alternatives.
Hi there!
I am very sorry to hear about your experience with Shippo and our team. We strive to build a product that helps our customers get their shipments to their buyers faster, and our Product Team is currently working on correcting some of the issues you've mentioned.
We also want to apologize for the delayed responses from our Support Team. With the recent changes affecting everyone due to COVID, there is a bit of a delay. We are trying to get back to everyone as quickly as we can and we truly appreciate your patience and understanding.
That said, I am happy you were able to speak on the phone with a few members of our team and we are incredibly appreciative of all the feedback you gave.
If there is anything else you need, please don't hesitate to reach out and let us know!
Thanks,
Shippo Support
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
