Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.
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Beware, Beware, Beware!
This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100.
I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals.
After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.
Thank you for reaching out and bringing this to our attention! Our team has reached out to you in your open ticket to provide some clarity regarding those pending charges. If you could please get back with us, we'd be more than happy to dig into this further!
We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Hi there, thank you for sharing your experience — we're truly sorry to hear about the frustration you've faced. We understand how upsetting it can be to feel charged unfairly and encounter delays in your shipping process. Please know that your concerns are important to us.
Our team has been actively communicating with you through ticket #8750127 and has provided the next steps to help get this resolved as quickly as possible. We’re committed to making this right and appreciate your patience as we work through it together.
If you have any additional questions or need more assistance, please don’t hesitate to reach out through that ticket. Wishing you a smoother rest of your week ahead.
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation.
Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
Hi there, thank you for reaching out and making our team aware of this. We apologize for this frustrating experience. We have reached out and touched base with you by phone and will be following up via your open ticket once our team has additional context to provide.
Support is good and the system is user friendly.
We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.
ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.
Doesn't allow you to easily add dimensions for a product. Carriers use dimensional weights so how do I add them? No support. No one answers their support phone number...
Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.
Hi there, thank you for reaching out and for bringing this to our attention! Our team has reached out to you via your open ticket with some next steps.
We've had a great experience working with them over the past 10 years. Their service has always been reliable, and the low carrier rates they offer have helped us keep our shipping costs down. We highly recommend them
The app it self works quite well, but recently we stopped using this as Shipstation tried to force us to pay for the Gold Level if we wanted to use APIs for Amazon and Ebay, which are very fundamental to the tools use. The Gold level also supports 2000 labels per month, way in excess of what we need. So we dropped the App and now transitioned to Veeqo very sucessfully.
Hi there, thank you for taking the time to share your experience with us. We've reached out to the contact information we have on file to follow up and explore some potential solutions. We'd truly appreciate the opportunity to make things right if you're open to giving ShipStation another try. We hope to hear from you soon!
