Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

September 19, 2024

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Decoupage Napkins.Com
United States
About 1 month using the app
September 18, 2024

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Things Engraved
Canada
About 1 month using the app
September 16, 2024

I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer.
Do we have a printer issue or shipstation issue?

contact daniel@hairillusion.com

Hair Illusion Inc
United States
Over 6 years using the app
ShipStation replied September 17, 2024

Hey there, thanks for your review and for bringing this to our attention! We've sent an email to the specified address already - if you could respond there at your earliest convenience we'd love to chat and help get this resolved. Hoping to hear from you shortly!

August 15, 2024

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Hampton Chocolate Factory
United States
2 months using the app
August 12, 2024

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services.

It also gives you Shipping analytics which is very helpful.

Exotac
United States
About 3 years using the app
July 31, 2024

Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.

nodpod
United States
About 2 years using the app
July 18, 2024

great product we really love the way they helped us.
Careful with Canadian shipping. You may get hit with fees after the shipment.
Love this product.

Xenopucks.com
United States
1 day using the app
July 17, 2024

This application has saved our company time and money and helped us streamline our shipping process

Rockywoods Fabrics
United States
About 1 year using the app
Edited January 28, 2025

When I've needed it, the telephone support (in Aus) has been excellent.

Studio Linzie
Australia
About 1 year using the app
July 4, 2024

Been using Shipstation for a couple years now with UPS and Canada Post as my carriers and it's been flawless the entire time. Thanks

Birth Supplies Canada
Canada
About 1 year using the app