Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.
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They are great to start but customer service goes away when they hook ya.
Hi there, we're sorry to hear your experience with our team didn’t meet expectations. We’ve reached out privately, but also want to thank you here for sharing this feedback—it’s important to us. We’re continuously working to improve, and your input has been shared with our team.
Chelly was extremely helpful with setting up Shipstation to work with our shopify store. She has helped answer all of my questions as well as been very understanding when I had to reschedule due to unforeseen circumstances that all business have. She has made the process fun and enjoyable, when it would have been a total headache otherwise! I highly recommend her :)
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!
Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!
Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.
I like Shipstation but I have small problems about once a month and it gets frustrating.
Thank you for your review! We are reaching out to the email on your account to gather some additional context on these pain points. Please keep an eye out for our message and have a great rest of your week!
Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms
Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL
Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!
Hey there, we appreciate you taking the time to try out our platform. We’re sorry to hear our pricing plan didn’t work for you and your business. We’ve sent an email to gather additional feedback and understand how we can do better. We hope for the opportunity to work together in the future!
This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.
