Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.
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Darren was extremely helpful in are initial setup!
ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.
We’re truly sorry to hear about your recent experience with ShipStation. This is far from the level of service we strive to provide. We completely understand how frustrating it can be when you're trying to resolve an issue and it feels like you're getting nowhere, especially when time is of the essence.
We did reach out to you directly via email to offer a phone call, as we’d really like the opportunity to better understand the challenges you’ve faced and to work toward a resolution that actually meets your needs.
Your feedback is incredibly important to us, and we're committed to doing better.
Competitive shipping rates, easy to use app and excellent customer support.
Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years).
Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.
Shipstation is fast and very user friendly. The support team is very helpful.
Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.
Hi Susan, we’re truly sorry to hear about your ongoing frustrations with ShipStation and the experience you’ve had with our platform and team. This is certainly not the level of service we aim to provide, and we completely understand how disappointing and disruptive this must have been for you.
Our team has reached out to you directly to better understand your concerns and discuss how we can make this right, whether that’s resolving outstanding technical issues or assisting you with a smooth transition away from ShipStation.
We appreciate your candid feedback and the time you took to share it. It’s clear we’ve missed the mark here, and we’re committed to doing better.
Shipstation is a great platform for shipping logistics and it integrated seamlessly with Shopify!
We aren’t high volume orders but high order value and use SS mostly for international as majority of our US business is from mfg to consumer. Suppprt always there when I need them.
We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform.
If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!
Customer service is great! Very happy with the functionality
