Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

March 6, 2026

We've been very happy with the Shipstation integration with Shopify (and eBay too, for that matter). Helps us manage our orders across both platforms.

Life Sciences Trading
United States
Over 2 years using the app
March 5, 2026

I think it could be alot better
lot of room for improvment
missing alot of things i could do easier in shipworks

Greek Market
United States
6 months using the app
March 3, 2026

Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.

ARC Levers
United States
27 days using the app
February 25, 2026

We love Shipstation which is why we decided to switch back! Chelly, our implementation manager, was thee absolute best in helping us get setup in no time. She literally knows Shipstation like the back of her hand. I’m sad we only get to work with her at the beginning but she has set us up for success on Shipstation!

Herb'N Eden
United States
Over 5 years using the app
February 6, 2026

Awesome!

I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions.
All is working great, we could not have a better application than Shipstation for our business!

Nuda Sunless
Canada
Almost 4 years using the app
January 30, 2026

We have just started working with Shipstation but have had such a great onboarding experience with Chelly. She has been so helpful in explaining the program, onboarding, setting us up, and really going above and beyond with helping us resolve issues on our end.

DIA NATURAL WINE
United States
About 2 months using the app
December 18, 2025

I had the pleasure of working with Chelly during the on boarding process. I would like to say thank you for your patience, and help for setting me up for success with this platform.

EnviroEquine
United States
About 2 months using the app
April 16, 2026

Daniel... A+++

Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it

awesome

Gingerbread Twins
United States
7 months using the app
December 11, 2025

I worked through the implementation process for ShipStation with Chelly Bell. She has been very helpful giving tips on navigating as well as setting up specific setting for our application. She is very knowledgeable about the product and has a good sense of humor.

Thanks Chelly!

The Vet's Dog
United States
About 1 month using the app
December 4, 2025

They will incorrectly overcharge you for a shipment 6 months ago, then claim its bast the dispute window when you reach out to them about it, they literally stole thousands

Street Aero
United States
Almost 4 years using the app
ShipStation replied December 5, 2025

Hey there, thank you for reaching out and bringing this experience to our attention! Our team will be in touch with you in your open ticket with additional info regarding your claim. Keep an eye on your inbox for an update from us!