Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.
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Chelly was extremely helpful during the implementation process. She patiently answered all my questions and made the entire experience smooth and efficient. Highly recommend working with her!
RJ De Vera might be the easiest and best support person I've dealt with. I work with Shopify, UPS, & Mail Chimp, and he seems to be the most educated and capable person I've worked with. He pays attention and made sure we were both on the same page, which makes completing tasks a lot easier. Cheers to RJ.
Just started using shipstation. Chelly Bell has been amazing to work with and help us get everything up and running. The on boarding process and support has been fabulous. Super knowledgeable and took the time to walk us through everything and answer all our questions. Appreciate having so much support from the start to set us up for success.
Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.
Our implementation manager, Chelly Bell, has been amazing and making sure we are using the software to it's fullest. Highly recommend!
I was not looking forward to figuring out a new app, as it felt overwhelming going through all the information. However, I absolutely loved my experience working with Chelly Bell to get our ShipStation account set up. She made the entire process fun and interesting, and was incredibly helpful throughout. She deserves a raise!
Daniel B. was phenomenal help!
I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.
We’re really sorry to hear how frustrating your experience has been. That’s absolutely not the experience we want anyone, especially a small business owner, to have, and we understand how disruptive it can be when something that’s supposed to save time ends up costing you more of it.
While some of the challenges you ran into may have been related to account setup or session-based configurations that need to be re-established, that doesn’t make the experience any less frustrating, and it’s clear we didn’t make those steps as smooth or intuitive as they should be. That’s on us to improve.
We also understand that needing to contact support frequently is far from ideal. Our goal is always to provide a platform that works consistently without requiring that level of effort. We appreciate you taking the time to share your feedback, as that highlights important areas where we need to improve.
My Shipstation app integrates seamlessly with Shopify and I can recommend it. Spoke with Daniel B to change my plan and he was very helpful and patient.
Shipstation is a good software for shipping solutions.
Di Lewis
Di Lewis Studios
Love the product and integration very seamless
