Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

April 10, 2026

Amazing product, Rakesh is experienced onboarding specialist . He explains each and every step professionally.

Urthkind
Australia
3 days using the app
April 10, 2026

Have had to call customer service twice today and they been very helpful in getting our stuff up and running again after UPS cancelled their service on their end.
Very thankful for the 2 customer service reps that helped in getting us functioning again.

Twisted Dough
United States
About 5 years using the app
April 8, 2026

Great Platform and amazing customer support. I'd never used a platform with this many capabilities before and Rakesh was a big help in assisting and setting everything up so that everything runs smoothly.

GYM BOD
Australia
About 1 month using the app
April 8, 2026

This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job

Amazing Christmas
Australia
3 months using the app
April 8, 2026

We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!

Indie & Co.
United States
Over 4 years using the app
April 8, 2026

Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves.

He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B.

Thank you,
Kristy Desrosiers
Farris Laboratories
Operations

Farris Laboratories, Inc.
United States
About 7 years using the app
April 8, 2026

Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.

CRC Beads
United States
About 2 months using the app
May 14, 2026

We are currently trialing Shipstation and Rakesh has been a great onboarder so far! Looking forward to working with him in the future.

Munchkin & Bear
Australia
1 day using the app
April 3, 2026

Luis Bello has been very helpful. He is patient and provides excellent customer service.

Crunchi
United States
Almost 3 years using the app
April 1, 2026

ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.

Baby Babble Granola
United States
15 days using the app