ShipStation Orders & Inventory

This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.

I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.

Shipstation has been great for our ability to create labels and group our shipments into seamless batches. Has not given us issues that we can't solve as our business grows which is very helpful. I recommend for smaller 3PL operations that are starting to scale upwards and need to efficiently manage the order volumes and complexities that go with growth.

FRAUDULENT COMPANY!
I agreed to $20/month for the app. They have been charging my credit card for $49.99/month for 3 months and refuse to reimburse. Then they tell you that you need to add $$ to your shipping account - In fact for Canadians using Fedex you do not use these funds and they still have not refunded the $$ that I put into my shipping account in the app. They have customer Service until you are signed on, and then its almost impossible to get through to someone.
DO NOT GET THIS APP!

Absolute rubbish. The support is shocking, so incompetent and will never acknowledge an error. The servers are always down, shipconnect doesn't work half the time and the don't include the discounts in the commercial invoice so the customers get chared taxes on what the items cost full price not what they actually paid for them.

2025 they continue to have constant bugs and problems, but we still rely on them for our shipping

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

Reliable and well designed system. Lots of options to automate shipping rules, ability to make staff accounts and overall easy to use once you go the hang of it. Not quite as fast to learn as another service we used in the past, but way better once it is figured out, and set up correctly. We use the inventory tool to manage inventory across multiple selling platforms with ease as well.

Shipstation has been perfect in importing our orders from Shopify, as well as from other marketplaces. We have relied on it for over five years and it is the hub of our business. Customer service is also great, but seldom needed!

I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.