Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

July 5, 2022

So many glitches. We have lost over $1000 in orders going incorrectly to the wrong people due to label glitches and another glitch where it would not mark an order sent so our team sent it twice. Definitely do not recommend.

Tragic Beautiful
Australia
10 months using the app
July 6, 2022

I am very pleased with shipstation. ShipStation is easy to use and the customer service is amazing. I would recommend ShipStation to any business.

Unique Creations and Designs LLC
United States
5 months using the app
July 12, 2022

Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.

Outbound Lighting
United States
10 months using the app
Edited April 2, 2024

We struggled at first with changes to their platform. But, it is still an app we use every day to this day, for over 10 years. And we are not switching anytime soon. I have researched for a different one, but Shipstation is the best app for processing orders.

Lovepray jewelry
United States
Over 11 years using the app
July 21, 2022

We have used shipstation for quite some time and it has been great. We have connected multiple store types and it has run through them with ease. It is very intuitive and easy to use. It is a breeze to work with.

TAQUERO MUCHO AUSTIN
United States
Almost 2 years using the app
July 22, 2022

We use Shipstation every day for our E-commerce store. Makes shipping quick and easy. The support is great, Stancey always takes care of us

Klik Belts
United States
Over 6 years using the app
August 3, 2022

This app is super helpful in making shipping with our Shopify orders. Manually enter customer information when products are ready to ship is a thing of the past. Very helpful.

Element Glo
United States
Over 2 years using the app
August 4, 2022

Great app for small businesses and includes everything you need to ship hundreds of orders a week with little-to-no hassle. Built-in UPS rate is also absolutely fantastic through them Would highly recommend.

Brazyn Life
United States
Almost 6 years using the app
August 9, 2022

I have used shipstation for years for many of my clients. very good streamlining system. I recommend!

Grocery Boiz
United States
10 days using the app
August 16, 2022

Getting customer support to answer questions is like pulling teeth. I've had a few occasions where Shipstation wouldn't print, I would make labels in bulk and then couldn't print, and assorted other issues. They take over a week to answer meanwhile you're trying to run a business. Annoying.

Crimson and Clover Studio
United States
3 months using the app