Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

August 30, 2022

I love how easy it is to use Shipstation with Shopify! I get an order on shopify and it integrates very easily. I would recommend shipstation for all of you selling channels.

Bella Vie Jewelry
United States
About 2 years using the app
September 2, 2022

Very happy with the Shopify app.
It makes shipping a super breeze.
Really a good app.
I highly recommend you to try them out

Dry Eye Mask
United States
Over 1 year using the app
September 22, 2022

Do not use shipstation if you plan on adding new products to your store on a regular basis. It seemed amazing until I found out that they require you to manually add information for every product you have such as weight, value, customs info and more...all info that was already added to shopify in the first place creating twice the amount of work. The workaround they gave me was to create a spreadsheet and re-import that every time I add a new product. Ridiculous.

Rogue Lab
Canada
About 1 month using the app
September 23, 2022

This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.

Tristar Plants
United States
12 months using the app
October 17, 2022

I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .

Treshers
United States
Over 5 years using the app
November 1, 2022

The app doesn't put import/export data for international shipments: hts code, values, etc. It is causes problems, because they ignored it. It is in their api and simple to include. There is no reason to leave it out. It reduces the value of the the app and service.

Rhinestone Jewelry Corporation
United States
Almost 3 years using the app
Edited November 17, 2022

Love Ship station streamlines all my shipping into 1 central place.
I am able to ship from multiple sales platforms and use my multiple courier accounts.

Wolverine Custom Woodcraft
Canada
Almost 4 years using the app
November 29, 2022

I am so frustrated at this app and the lack of support that we have been receiving. Ever since the update, Shipsation has been a total disappointment. We used it without any issues for the past 5 years but once the upgrade happened, nothing has been functioning properly. It's time-consuming to have to reach out to tech support constantly because their app isn't functioning properly. I am looking into a different fulfillment app.

SWL
United States
Almost 6 years using the app
January 6, 2023

The app works well except for printing problems from time to time. However I would not recommend using their insurance - 'shipinsurance'. The app allows you to buy insurance on an item even if it is not insurable. I have been using the app assuming if I could buy insurance the item was insurable. I have filed my first claim in two years and it has been denied as the shipping option was not insurable despite the fact that they offered insurance on my shipping option. I would have chosen a different shipping option had I known this. App needs to be fixed so that insurance is not offered on non-insurable shipping options.

The Orange Room
Canada
Over 1 year using the app
January 24, 2023

We have used them for 6 years now and couldn't recommend a better software to use for shipping. They are one of the few that works and cares about its customers and will go above and beyond for you!

Grill Your Ass Off
United States
Over 5 years using the app