Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.
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Excellent customer support. The tech support guy Dan Gutierrez really helps us a lot in terms of setting up everything. He's so patient to walk us through each settings and processes. He's so nice to answer all of our questions. Now our ShipStation works perfect. With Dan's help, we strongly recommend ShipStation to all online merchants where ShipStation can be integrated with your e-commerce store. By the way, the rate shopper feature is very powerful and convenient to use. Saves our warehouse staffs hours to manually shop rates. In sum, we love this software and its support team.
We love Ship Station! Have been using this for years and it has been a fabulous addition to our company!
Chelly Bell was fantastic. She was engaging and didn't think this old man was stupid. She was very patient. This has helped me get a great start with shipping, and it will definitely help my entire team be more efficient. I am grateful for this service and Chelly has made the transition simple and even fun!
Darren Dybala is the man! He went beyond what is needed to get us setup with shipstation. I feel 100% confident with shipstation. It has made our shipping fulfillment way easier to manage
As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly.
A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless.
We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.
highly recommend
0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal.
After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed.
Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed.
Don't risk it. Don't do business with a company built on deceiving the end users.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take these concerns very seriously.
A manager has reached out to you directly through your open support ticket to better understand the situation and resolve this. We would greatly appreciate the opportunity to connect and address this matter as quickly as possible.
Please respond to the open ticket at your convenience, and we’ll prioritize assisting you.
This app works great. We have been using it for over 8 years. We just had some new features installed, and Darren Dybala, our onboarding specialist, was great. He really took the time to help us get some new features set up and to optimize some features we have been using for years.
Rakesh has gone above and beyond to help me get started on my ecommerce journey, teaching me how to integrate Shopify with my Shipstation account and my Shipstation account with my courier. I am not tech savvy so I am extremely grateful that Rakesh has managed to increase my knowledge and confidence to be able to run my ecommerce business smoothly. MASSIVE thank you Rakesh!
