Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

May 11, 2026

Process went very smooth. Making our shipping lives easier! Thanks to Dan Gutierrez for setting us up he was very very helpful.

Hang Loose Bands
United States
6 days using the app
March 31, 2026

I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!

Vip Barber Supply
United States
Over 2 years using the app
March 26, 2026

We've been using shipstation for 4+ years. It's grown with us and handled most of our needs. Luis has been a big help handling our account over the years. Very responsive any time we have an issue or question.

Elite Athletic Gear
United States
About 5 years using the app
March 26, 2026

I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup.

What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help.

We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in.

Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy.

Highly recommend working with him.

MindfulSalt
United States
29 days using the app
Edited March 27, 2026

This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.

Totally Thomas Town
Canada
Almost 6 years using the app
ShipStation replied March 26, 2026

Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support.

We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.

May 7, 2026

Just started with ShipStation 7 days ago, the set up and support has been amazing - big thank you to Aakriti.
Lots of helpful suggestions and Ideas. Great service & I have found the webpage easy to use and has made the fulfilment process easy.
Highly recommend.

Prism Safety
Australia
25 days using the app
March 24, 2026

For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved.
Overall we have had a good experience, but little things like this impact how we function.

Earlywood
United States
Over 12 years using the app
ShipStation replied March 27, 2026

Hi there, thank you for your review! Our team has reached out to you in order to assist with your missing pickup orders. Hoping to hear back soon!

June 9, 2026

Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.

LOBOCKI
Australia
Over 1 year using the app
March 23, 2026

Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!

Dynamic Designs
United States
About 2 months using the app
March 19, 2026

We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.

EzyRoller
United States
About 9 years using the app
ShipStation replied March 25, 2026

Hey there, thank you for leaving your review! Our team has reached out to help you with your pickup orders. Hoping to hear back soon, and have a great rest of your day!