Reviews (1,974)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app makes it easy to turn basic Shopify stores into fully customized, responsive sites with a drag-and-drop editor. They highlight flexible page and section building, reusable templates, built-in A/B testing, and SEO-friendly layouts that save time and money versus custom coding. Many praise its stability and ongoing improvements, and consistently describe customer support as exceptionally fast, patient, and hands-on.
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its easy to opperate, and the supprt team response super quick when i encountered problems and guided me to change the page
Hi there! Thanks for sharing your experience!
We’re glad you found the app easy to use and that our support team could quickly guide you through the changes. 🚀
Please don't hesitate to write back if you bump into any issues.
Sweetan | Client Services
Shogun
They are always wonderful to work with and resolve our issues very quickly!
We truly appreciate your glowing feedback! 🌟 It’s always our goal to make things smooth and stress-free, and we’re so happy to hear we’ve been able to help quickly each time. 🚀
Sweetan | Client Services
Shogun
Experience with support has been helpful - working with Alex, Andre, and Sweetan. I generally receive a response fairly quickly. Sweetan has always been super helpful in being able to make the changes on my behalf, based on the information I've provided without me having to do them.
Thank you so much for the review! 🌟 We’re thrilled to hear Justine was able to help you with the new editor. We’ll be sure to pass along your kind words! 🙌
Sweetan | Client Services
Shogun
They helped solve my issue quickly. Thanks!
Hey there, thank you so much for sharing your feedback and leaving us a review. We are super glad to hear that we could help resolve the issue in a timely manner.
Please let us know if there is anything we can help with in the future. ❤️
Sweetan | Client Services
Shogun
Easy to use and they improved their app recently. The best part is their customer service is available to answer and help you with any of your concerns and questions. I am using this app for more than 2 years now.
Hi there, thank you for being with us for over two years — that truly means a lot! 😊
We’re so glad you’ve found the app easy to use and noticed the recent improvements. Our support team works hard to be there whenever you need us, and it's great to hear that’s made a difference. Thanks again for your continued support!
Please let us know if there is anything we can help you with.
Sweetan | Client Services
Shogun
we've been using the app for more than a year and the editor page are very easy to manage!
Thank you for your continued support! We're so glad to hear that you've been finding the editor easy to use after a year with us.
It’s great to know Shogun has been helping you manage your pages smoothly. If you ever need any assistance or have feedback, we're always here for you! 😊
Sweetan | Client Services
Shogun
Shogun has an amazing support team. Thank you, Sweetan. It really helps when a support is always responsive and do extra mile. It's an awesome experience for users who's starting to learn how the app works. Keep it up!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our support team — and I truly appreciate the shoutout.
We’re always here to go the extra mile and make sure you have everything you need as you learn the app. Your kind words mean a lot — we’ll definitely keep it up! 😊
Sweetan | Client Services
Shogun
Shogun has been very helpful and the support team has a rapid response time. I have had an overall positive experience since loading their app onto my Shopify account.
Thank you so much for your kind words! We're really glad to hear that you've had a positive experience with Shogun and that our support team has been able to assist you quickly.
If you ever need anything else or have any feedback, we're always here to help. Thanks for being part of the Shogun community! ❤️
Sweetan | Client Services
Shogun
Near impossible to remove their code from your site if you don't want to use it. interface is much more clunky than they'd have you believe. Don't recommend.
Update - 11th June, 2025
Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue.
We appreciate the update and apologize for any trouble or inconvenience this situation has caused.
Please let us know if there is anything else we can help you with.
Sweetan
Client Services
Shogun
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Hey there, Taylor. Thanks for sharing your feedback in the form of this review.
It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code.
I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work.
I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you.
We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you.
I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month.
We will look forward to hearing back from you on the same email thread so we can help you further.
Sweetan | Client Services
Shogun
The app itself is really quite easy to use but honestly the best part is the team behind the app. They go above and beyond to help and are incredibly patient and kind.
Hey there, thank you for the review and the feedback. :)
We're so glad you're finding the app easy to use — and it truly means a lot to hear that our team has made such a positive impact. Going above and beyond to support our users is what we strive for every day.
We're always here if you need anything!
Sweetan | Client Services
Shogun
