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Doesn't work, updated as the old app stated I should. Filled out the counter and token ID correctly, now the new app won't save the settings and has effectively bricked my counter.
- edit - finally got this to work by completely uninstalling the app in Shopify and starting again. The interesting thing is it started to work after I put the name of the counter in the Shopify app different to what it's called on the Smiirl webpage. Maybe that did the trick, maybe it didn't.
After LOTS of trouble with the new app, I FINALLY got it to work showing my lifetime orders.
- Go to your Smirll account
- Switch "OPTIONS" from JSON to PUSH NUMBER.
- within these settings you'll find your "Counter ID" and "Counter Token"
- randomly input a number in the display field and hit "SAVE"
(your counter should start updating to display whichever number you inputed)
- Go back to your SHOPIFY Counter app within Shopify.
- Setup the counter with your "ID and TOKEN" numbers.
- Select "Display orders for today" and hit SAVE.
Somehow after doing those steps above it FINALLY worked for me, didn't give me a single error and my counter works the way it did before when using the old app. Then I switched the app settings to show LIFETIME orders and BAM, it works great!
No clear instructions on where the token can be found on Smiirl. So after some searching and using help I found it. Only to run into continuous errors on this app when trying to save the settings. Does not work.
The new app works great, easier to manage multiple counters.
Would have been nice to get some help in the app for how to get the counter ID and token.
If you're trying to set it up, the counter ID and Token in Smiirl need to be changed to the PUSH NUMBER settings. You'll get the token and counter ID.
Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.
Hi there,
Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you.
Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion.
As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at supply@shopify.com so our team can investigate your specific setup and get this sorted for you as quickly as possible.
Thank you again for taking the time to leave your feedback.
Love it. I display sales YTD and it's incredibly motivtional!
Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps
Bonjour! Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons parfaitement votre frustration. Nous tenons à vous informer que la nouvelle application Counter n'est plus compatible avec Shopify Display. Pour une expérience optimale et sans interruption, vous devrez acheter un compteur Shopify.
Si vous rencontrez des difficultés avec votre compteur Shopify, n'hésitez pas à nous contacter directement à l'adresse supply@shopify.com. Notre équipe se fera un plaisir de vous aider. Nous vous remercions de votre patience.
it doesn't reset at the end of the day,
Since I was forced to update my Tidbyt counter no longer works with Shopify.
paid 300 dollar for the machine and the app is not even working, anyone knows a app that work., and this app is even make by shopify. unbelievble
