Reviews (750)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, with a clean, reliable interface that “does what it should.” It’s praised for capturing emails, leads, and custom customer data via pop‑ups and simple forms, helping list building and sometimes boosting sales or conversions. Features like multilingual support, email notifications, and integrations are appreciated, and many see it as a must‑have, budget‑friendly starter solution.

March 17, 2025

Email functionality is not working

Qanta
India
28 days using the app
March 10, 2025

Easy to use very basic gets the job done solid app

surgicalcaps.com
United States
Over 1 year using the app
March 10, 2025

Works well especially when combined with the shopify flow app. I'm seeing benefits and good results already and eager to explore more that I can get out of the app

The Jewellery Stop
United Kingdom
3 days using the app
March 2, 2025

I have found the few things I have done so far to be easy and effective.

Chippewa River Custom Rod Co.
United States
25 days using the app
March 2, 2025

Just okay app. Biggest downfall is that it is made by shopify and for sure will turn into a paid service eventually. Shopify nickel and dimes customers by offering free services then converting them to paid once you are too far in to swith.

Rivertown Inkery & Apparel
United States
5 months using the app
February 24, 2025

Please add the possibility of translating forms in to different languages.

GutBrush
Lithuania
2 months using the app
Shopify replied September 5, 2025

Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages

January 21, 2025

The form would not work on my mobile device

Vier Beauty
United States
About 2 hours using the app
January 11, 2025

Forms has been super helpful for growing my email list, plus it looks extremely professional unlike other free options available.

4 Littles Market
United States
About 2 months using the app
December 14, 2024

So far pretty good! It's a little limited, but easy to use, and simple.

Replay Guitars
Australia
About 2 months using the app
December 10, 2024

We love working with FORMS and FLOW. They have lots of options, very flexible, and of course they integrate perfectly with Shopify, because they are Shopify apps

KMA Equestrian
United States
13 days using the app