Reviews (750)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, with a clean, reliable interface that “does what it should.” It’s praised for capturing emails, leads, and custom customer data via pop‑ups and simple forms, helping list building and sometimes boosting sales or conversions. Features like multilingual support, email notifications, and integrations are appreciated, and many see it as a must‑have, budget‑friendly starter solution.

November 26, 2024

It would be better if we could add an image to the right or left of the form

My Store
United States
About 1 hour using the app
October 24, 2024

Podiam aprimorar habilitando a função de escolha. Exemplo: após a conclusão da compra da cliente, ela recebe essa form em formato de pesquisa com alternativas, sem a necessidade de cadastro de email ou quaisquer outras informações.

KONTENTA
Brazil
3 days using the app
August 18, 2024

Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.

Downtown Kannapolis Inc
United States
About 1 month using the app
Shopify replied August 20, 2024

Hey, there! Thanks so much for your review of Shopify Forms!

We have identified a bug and implemented a fix on this, you should no longer be seeing an issue. If you are seeing anything please reach out to our Support Team via our Help Center using this link: https://shopify.link/WJna. -Imogen, Shopify Support

July 29, 2024

Looks great and simple to use. Sure there are some features not available but it works well and integrates perfectly.

Giant Bubbles by Tinka
New Zealand
10 months using the app
July 8, 2024

Easy to set up forms, impossible to embed those forms.

Moshades
South Africa
2 months using the app
Shopify replied July 10, 2024

Hi there. I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: https://shopify.link/ozB1.
- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: https://shopify.link/rJAB.

If after taking a peek at that help doc and you're still experiencing troubles, please feel free to connect with our Live Support: https://bit.ly/2AWw5VA. - Blair, Shopify Support

July 1, 2024

Great app! but can we customise the layout rather than having all fields in vertical order?

red-line-auto
United Kingdom
7 days using the app
June 18, 2024

Not sure why 2.7 stars , I find this app amazing, what else you want for something that is free. Yes you may have to customize it, may be a bit of work but it works .

JapanChefKnife.com
Canada
About 11 hours using the app
May 29, 2024

Like the other reviews said, you can't add the form to just one page, you need to add it shop wide for some reason

Gosnells of London
United Kingdom
13 minutes using the app
Shopify replied May 31, 2024

Hi, there! I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: (https://shopify.link/ozB1).

- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: (https://shopify.link/rJAB).

If after taking a peek at the help documents you're still having trouble, please feel free to connect with our live support team here: (https://shopify.link/vRnL). - Greta, Shopify Support

March 27, 2024

This is not a "form" app. It is an app that captures email subscribers only.

Mick's Art Goods
United States
About 1 hour using the app
Shopify replied March 28, 2024

Hi there! Thank you for sharing your review. Feel free to learn all about the different form types available here: https://shopify.link/dBJY.

If you have any further questions, please don't hesitate to contact us here: https://shopify.link/1w5D so that we can look into this! -Mac, Shopify Support

March 6, 2024

having a lot of trouble just trying to make a landing page with an inline form, the popup one is working

MHR
United States
About 6 hours using the app
Shopify replied March 22, 2024

Hi, there! I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: https://shopify.link/ozB1.
- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: https://shopify.link/rJAB.

If after taking a peek at those help documents you're still having trouble, please feel free to connect with our live support team: https://shopify.link/vRnL. - Greta, Shopify Support