Reviews (4,731)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

October 12, 2026

The Shopify Messaging app is built in a way that is user friendly, you are able to customize the template with your branding. It is great that the past messaging can be reused and adjusted, which does not take too much of your time. You can monitor performance .

SHASHI Europe
Slovenia
Over 4 years using the app
October 5, 2026

Incredibly simple layout with templates that are easy to customize with your branding. All the tools you would need for just about any email/message flow and can easily set up automation. Love that don't need a separate email platform.

Glory Laud Honor
United States
About 1 year using the app
September 25, 2026

Really easy to use and I love that everything is integrated with my Shopify store. Creating emails, adding products and sending campaigns is quick and straightforward. It saves me having to use a separate email platform and does everything I need.

La Paper Passion
Australia
About 4 years using the app
September 21, 2026

Good response from our clients and its a very easy to use tool that works pretty well communicating. Hope to have some more info about the interaction around the mails.

GEORGINA BARNES
United Kingdom
4 months using the app
September 16, 2026

Easy to set up and use. Created and scheduled my first newsletter in under an hour with no technical knowledge needed. Clean editor, good template options, and scheduling works perfectly. Great app for small business email marketing.

Phillip J Gordon Digital Art Prints
Australia
5 months using the app
September 16, 2026

on the messaging home page, at the top it says how many messages it has sent, but in the detail page below it only gives open rate and click rate, I would love for that detail page to also include how many emails sent,

Tatum Soho
United States
7 months using the app
September 15, 2026

We get a lot of business from our newsletter that goes out weekly.

MillerButler
United States
About 3 years using the app
September 10, 2026

Makes it much easier to keep contact with your customers.

I use it for product drops and sale announcements - but I've just learned to incorporate BLOGS, so I'll partner those blogs with Messaging to announce their publishing.

Thanks for a really good app.

duna (Nori Shore Originals)

Nori Shore Originals
United States
8 months using the app
August 30, 2026

I’ve found Shopify Messaging really easy to use, especially for setting up automated emails without needing anything too technical. The templates are clean, the editor is straightforward, and I like being able to manage welcome emails, abandoned cart messages and customer follow-ups all in one place.

It’s saved me a lot of time as a small business owner, and the emails look professional without needing hours of design work. I’m still building out some of my automations, but so far it’s been reliable and simple to work with. Definitely a useful app if you want to stay in touch with customers and create a better experience after they visit or purchase from your store.

The Lavender Sleep Co.
Australia
About 1 year using the app
August 23, 2026

Absolutely brilliant app! It's incredibly easy to use and has saved me so much time when working on my store. The features are straightforward, the results look professional, and everything works seamlessly. I would recommend it to any small business owner looking to improve their store without needing lots of technical knowledge. A well deserved five stars!

Chic Cuddles Ltd
United Kingdom
About 3 years using the app