Simply Shipping Protection

This app is easy to use, quick customer service, perfect for our needs. I would definitely recommend!

This is a very easy app to use for my store. I was having issues with Route insurance and I am glad I made the switch. Customer service is really helpful and answers questions very quickly. The app gives you full control of your claims process . I recommend it .

Seriously this app is A LIFESAFER! The customer support even installed it into my shop. I have already made almost $100 in shipping insurance in less than 30 days. Which is AMAZING for when we have customer packages that get lost we can issue a refund or tell them they did not opt into the insurance.

Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.

The app works exactly as it should. Easy to use and the backend is easy to configure. Where this app shines in in their support. Support answers any questions immediately and not only worked with their app but helped solve and fix some problems that another app was causing with my site. Overall, I am very pleased with the experience and it doesn't seem to create any problems like so many other apps do. Positive experience all the way around!

Update: It took a little while to iron out some issues, but with installation done, it is working as expected and working well. The new feature of allowing a percent of the total to be applied as the insurance fee is a much appreciated update. Good job! --This app looks like it will be beneficial but so far getting help with some installation issues, changing some text within the app, etc. has been very frustrating. I have tried the Chat function (advertises always there, which means 2 hours if any response at all) and email which has taken 24 hors for response, but they have yet to fix the installation problem after two days of waiting. If I get help eventually and the issues are fixed, I will update the review.

Ok this app is amazing! It solved my unique problem which I will explain below. But before I do I want to mention how quickly this team was able address my issues with migrating to the new 2.0 Shopify theme and make any edits to the app. I use this app to mitigate lost or stolen packages not as insurance in the normal sense. I decided against the insurance route because people will cheat the system. Most of my sales are for bulk orders for weddings that are large. The smaller orders are usually samples which most people dont care about insuring. I charge $10 for "shipping protection". So the $10 really only covers the cost of adding "Signature Required" on the label so we can insure the packages will not get lost or stolen if they are delivered directly to the customers hands and they need to sign for it. This app has solved this problem for me seamlessly!

Haven't had the best experience with 'Route' shipping protection and was looking for an app where we can still offer package protection and keep the money so that we actually make a profit, rather than 'Route' making a profit off of our customers. Wasn't quite working how we wanted to at first, but I contacted their support chat and 'John' was a huge help, he was very responsive and did some changes to get it working just right. Now works just how it did with 'Route' but we get the protection money and have full control over the process! W00t for making some profits!

Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.

Amazing Support. App works well