Simply Shipping Protection

Simply Shipping Protection

Reviews (130)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a strong way to bring shipping insurance in-house, keep control over claims, and add 1.5–3% extra revenue. Many report high adoption rates, higher average order value, and more secure customers on high-value orders. They like the simple setup, customizable checkout widget, flexible pricing, and built-in claim page. Support is consistently described as fast, proactive, and hands-on with integrations and customizations.

August 22, 2022

This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.

Seido Knives
Canada
3 months using the app
June 21, 2023

A great shipping insurance app. The set up was so easy and the customer support is amazing. I have never had any issues with the app and I love how you can customize the insurance to fit what makes sense for your business. Couldn't recommend it more!

Slate Brands
United States
3 months using the app
September 23, 2021

I just installed this app and it was pretty easy to do myself. I had some issues from my install and John Dee (via the app chat) was so so helpful and quick! He responded almost immediately and fixed the issue which was something I missed during install.

Meghan Bo Designs
United States
About 14 hours using the app
March 2, 2022

Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!

Goldie Locks®
United States
About 4 hours using the app
March 10, 2022

So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.

Insane Labz
United States
About 20 hours using the app
March 20, 2021

Great and useful app that helps me increase order value and give my customers piece of mind. The customer support with this app is even better. They installed to app onto my theme and worked with me back and forth when there was issues with my theme. Thank you to Nikesh and the entire team.

The Royal Look For Less
Canada
26 days using the app
June 19, 2023

Been using the App for a year or so and it has been good for us. Would recommend and customers seem to have been ok with it. We did some updates to our site at one stage and didn't realise for a fair while that the app stopped working. Support was able to get it back going reasonably quickly.

MEAN MOTHER 4X4
Australia
About 1 year using the app
March 25, 2021

This app has provided us with everything we were looking for to be able to self-insure our customers. Plus, the customer support has been outstanding. They are available for communicating, resolving issues, they helped us to implement the coding and they also created customization for our specific needs. We are very pleased and highly recommend.

Paavani Ayurveda
United States
About 1 month using the app
August 10, 2021

This app is everything that I've been looking for! There was no request too big or too small and Nitesh helped me with the set-up every step of the way. Would love to see more instruction regarding how to set up emails and suggestions of what to add to each email, as well as more information on the customer facing claims request form. Otherwise highly recommend!

Kotomi Swim
Australia
7 days using the app
Edited June 23, 2022

My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.

LesDiy
China
7 months using the app