Skio, a Recharge Company

Skio is all you need. Shopify + legacy subscriptions = nightmare. And I don't say that lightly. You cannot migrate to different subscription apps, get forced to create accounts for customers, and, on top, you pay transaction fees for every subscription. Thankfully, Skio solves them all. It offers 0% subscription fees. Account free login. And free migration. It is not perfect. But way better than anything out there. Special mention to its founder, Kennan. He is a brilliant guy. He helped me migrate from a legacy subscription app without any disturbance. I cannot highly recommend Skio if you are a small company or a startup. You know that Skio is in the same boat as you and that your voice will be heard in shaping the development of the app. I can't wait to grow alongside Skio & Kennan.

Skio is a great up and coming player in the subscription platform space. After evaluating other providers (e.g. Recharge, Bold, etc.), Skio was by far the easiest to implement both from a front-end & back-end perspective and the least complicated / fastest platform from a CX efficiency perspective. Additionally, the integrated native checkout, password-less account login & family-plan referral system are amazing features that you can't find elsewhere. Kennan & the Skio team have been amazing to work with - extremely responsive & quick to roll out new requested features. While the analytics aspect of Skio is currently lacking, it's in the product roadmap and with the pace that they roll-out improvements & features - I have no hesitation to recommend the platform 100% even without robust analytic tools.

The BEST subscription app I've found by far. Feature Development > Insanely fast
Support > Amazing
Migration > Took care of everything for me
Shopify Checkout > An absolute game changer Since moving to Skio, we took our subscriptions with flat/negative user growth for the last 2+ years and have been growing our MRR by around 10-20% per month. I think the real thing here is that you need to stop holding out for legacy providers to upgrade. They're working with "spaghetti code". Their changes are so slow and labor-intensive because they are built on a faulty code-base that their too entrenched in to move away from. Skios base is super lightweight and modular. Requests I've put in with them take weeks vs years if they ever even get around to it. Switching to Skio was probably our best business decision so far this year.

I am so impressed with Skio! As the founder of a sleep supplement company, I was looking for a Shopify app that would help me sell subscriptions without the hassle. Skio has exceeded my expectations.

The migration process from ReCharge was smooth and seamless, which was a huge relief - handholding every step of the way. I was also impressed with the increase in conversions that I experienced.

One of the best features of Skio is the passwordless login. This has reduced customer tickets by 25% which is amazing.

Overall, I would highly recommend Skio to any Shopify store looking to sell subscriptions. The ease of use, increased conversions, and reduced customer tickets make this app an absolute must-have for any business looking to grow and succeed. Plus, everyone we interfaced with was an absolute pleasure to work with.

*** Update after 6 months *** The SKIO team has done a really amazing job of pushing out new features and abilities. It is definitely the most expensive piece of software we use, but it provides so many benefits and the SKIO team has been amazingly responsive and helpful. I feel like every week or two that I login they've rolled out impressive new features so I get weirdly excited to open up the app and see what they've done. *** original review below *** Really like it, and we just migrated over. The Skio login and customer portal is great, and smoother than what we were personally able to implement on Recharge. The customer portal interactions just make more sense and our users find it a lot more intuitive and we're already getting fewer support requests. Kennan has been great setting us up, excited to see how Skio grows. Balancing subscriptions and customer service is a fine line between making a service that is robust and feature rich, but also straightforward and easy to use. Skio has done a great job balancing these, and building a service that is really about making it easier for customers to add or change their subscriptions. ***

If you're reading this, that means you're probably on the fence between which is the best Shopify subscription app for you. Stop researching and install this app now! Having worked with almost every subscription app over the years we were a bit skeptical at first, and the initial cost was a bit more expensive than what we were currently using, ReCharge. Here are just a few reasons why Skio so much better than ReCharge: 1. Customer login is a breeze, and ACTUALLY works. When we were on ReCharge we would get daily support tickets from customers saying they couldn't login. This would then force us to walk them through an "account reset". Not only is it confusing for the customer, but frankly it made us look like we had no idea what we were doing as a company. This got so bad and frustrating for customers that we lost multiple members because they were consistently annoyed with not being able to login and just decided to cancel all together. 2. The user interface is so simple that you don't need to spend days developing training content and FAQs for your customers. Within HOURS of us rolling out Skio we received multiple emails from customers saying how they loved the new customer portal and how intuitive it is. I think anyone would agree that those are the customer inquiries you want to receive. 3. Their support team is on it. Yes, they are a smaller company, so hopefully this level of service maintains with growth, but so far it has been amazing. 4. The migration was painless and their team helped us through everything. Just a few exports from ReCharge and we were ready to go. The one downside that we've seen so far is they don't support gift cards that well. We're told this is a limit with the Shopify side so there's not much they can do at this point, which makes sense. We've implemented a work around for the time being, and hopefully future updates to the platform and Shopify in general will better support gift cards. At the end of the day, we are extremely happy with Skio and are excited to see what they do with the platform to continue expanding functionality and integrations. Keep it up Team Skio!

We were on another subscription app before which caused a lot of issues at checkout. Skio team really made the entire migration process smooth and easy. Jumped on whenever help was needed during and after the migration. It's been great working with everyone at Skio!

We migrated over from Recharge - overall the migration was pretty smooth, with some nuances around discount codes attached to subscriptions. There are friendlier features that separate Skio apart from other platforms such as gifting and group ordering which are nice. There are some limitations with advanced use cases where a consumer may modify their subscription often (add / remove products frequently, etc.) but the Skio team is quickly cranking out features and improvements to UX. Ultimately, chose Skio because I believe in the team's ability to iterate and innovate in this space.

We've had a very bad experience with Skio, so please beware. First off, Skio is missing core functionality (exporting customers, limited variable data for notifications, limited ability to set rules around charge dates) - we requested that functionality during the 6 months that we were using Skio, but were told that not enough other customers were asking for it. The bigger issue was that Skio accidentally charged customers who had previously canceled their subscriptions. On top of that, Skio also continued to send renewal emails to our customers with broken links months after we offboarded from Skio and moved to Recharge. Skio is a new company and I hope they continue to improve their product, but we had to move off because of the missing functionality, continued mess-ups that eroded customer trust, and lack of accountability to get it right next time.

Let’s be real—the top Shopify subscription platforms all offer similar tools and interfaces. What truly sets Skio apart is their exceptional support. From day one, we had direct access to their engineers and an incredible CSM who kept everything running seamlessly.

When things got bumpy, the Skio team was always there to help—and that’s exactly what you need in a partner.

Couldn’t recommend them enough!