Skio, a Recharge Company

There were two big factors I used to evaluate Skio. 1) The amount of assistance helping get our subscriptions set up for a new store, and 2) how robust the analytics are to actually understand how our subscriptions offering was performing, for example the demand forecasting really helps me with my day to day job and adjust our day to day operations - it feels like Apple rather than Android. And out of everyone out there, Skio stood out as being the most reliable option to deliver on those two things.

I would 100% recommend this app over any other subscription apps (like recharge). They have incredible customer support and have been amazing to work with so far. Their development team was able to help our developer when setting up the app and our dev was incredibly impressed by the work they did on our site. They've been super easy to work with and very accommodating. Honestly probably the best support I've ever had from a 3rd party app!! Skio also works perfectly on my site and was easy to implement.

We have been a long-term ReCharge customer and have been waiting for a better solution for managing subscriptions. So lucky to have found Skio!!! I was blown away by how quick and simple the switch was. It provides a much smoother checkout flow for customers and is way easier for us to manage. Kennan, the founder, walked us through everything and did most of the work himself. It was a total white glove service from the start. Very happy thus far and excited to see how they continue to develop the platform.

Skio has helped us elevate our CX immensely. We can clearly see our customer service tickets are way down now that we've switched to Skio. We appreciate all of the features offered.

We wish they would offer more customizable discounting on subscriptions, for example, a deeper discount on the first subscription order and then back to our regular pricing, but we've heard that's something in the works.

A special mention to Ben, our account manager who is always there to help us out, and answers super quickly!

We migrated from Recharge to Skio this past quarter. Immediately solved many friction points our subscribers were having around access/logins, and modifying their subscription schedules, addresses, products...etc. We can also send upcoming order reminders with Klaviyo with the same easy-login journey which allows customers to maintain a consistent branded experience. Their customer support team AND engineering team are very responsive and super easy to work with! Not something you see with some other options out there.

We started out with another subscription partner after researching many subscription options. That was a big mistake. It's hard to tell how good a subscription partner is until you actually get behind the door of Sales and finally onboard. I can tell you definitively that Skio is the real deal. Great support, helpful on an individual merchant basis, strong pace of new features, and the platform is incredibly powerful with leading customization capabilities. If you're reading this, do yourself a favor and just go with Skio. It's the right choice.

Skio has been the best subscription product we've used and we regret not transitioning over sooner. Our customer experience team has seen tickets about login issues reduce by >80% which has saved them hours. We also no longer see tickets from customers complaining about an inability to modify their orders because the Skio interface is so clean, simple, and easy to understand. Lastly, we love how responsive the Skio team has been in addressing any feature requests we have in record time. Would highly recommend anyone reading this to switch to Skio immediately.

After many issues with the 'OTHER' subscription app we knew we had to try out Skio based upon their reputation and features to make the customers experience special and easy to use! We signed up on a Monday and we had our website updated with the Skio purchase selector by Friday. Within the next 10 days we had migrated 100% of our subscribers over. I cannot say enough about the speed and quality of this transition. A+. Shout out to Kobi and Eric for making this a seamless transition! Now the fun part begins as we leverage this platform to grow LTV through surprise & delight.

We just migrated from Bold to Skio within the past month. The migration was seamless, and the level of support from Skio is amazing. Not only with migrating, but with training our team and ensuring that our questions are answered / ideas for improvements are taken into consideration. I can't speak to our growth or subscription retention yet as we haven't been with Skio for enough time, but I will say that our customer experience is already greatly improved (passwordless login, easy to navigate customer portal, text notifications, and Klayvio email flows that were previously non-existant). Will report back on our growth in a few months!

ReCharge Checkout and all its curses on our conversions are a thing of the past! Skio keeps your subscription purchases in Shopify native checkout. The team at Skio made the transition as smooth as it could be, and made sure our migration of 3700+ subscriptions went through without a hitch. They are super quick to respond to requests and to help troubleshoot. The customer login experience is far easier than what we used to have with ReCharge. Haven't seen the group subscriptions discount with friends materialize into much yet but that's probably just because it's too soon. We considered switching to Bold, OrderGroove and Skio. In the end Skio got our business. May ReCharge rest in peace.