Reviews (125)

Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for reliably syncing inventory and orders between Shopify and POS systems (Clover, Square, Lightspeed, Vend) and TikTok Shop. Many say it was the only solution that connected their POS to Shopify, prevented overselling, and saved major time via real-time sync, bulk product linking, and centralized fulfillment. TikTok Shop integration and responsive, hands-on support are frequently called game changers, making the cost worthwhile.

April 11, 2023

This product is exceeding my expectations and is doing a very fine sync between my clover system and my website. The sync is realtime and continues to keep my in-store and online systems in-sync.

Party Expo
United States
About 2 months using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for your positive review! We are thrilled to hear that our product is exceeding your expectations and that the sync between your Clover system and website is working seamlessly. Our team works hard to ensure that our real-time inventory sync feature keeps both your in-store and online systems up to date. We appreciate your business and thank you for choosing SKU IQ.

June 27, 2023

App is easy to use and the support team is very knowledgeable and helpful. This app is a life saver as the tiktok shop is a horrible experience but with skuiq linked to shopify app it makes selling on tiktok so easy. Highly Recommended!

Zardcardz
United States
2 days using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that SKU IQ has been a life saver for you and has made selling on TikTok a much smoother experience. Your high recommendation and kind words about our support team are greatly appreciated. If you ever have more questions or need further assistance, don't hesitate to reach out. Thank you for choosing SKU IQ!

July 18, 2023

SKU IQ is a game-changer for my Shopify store! Its seamless integration and powerful inventory management have boosted sales and saved me time. I highly recommend it to TikTok Shop owners with alot of inventory! Kudos to the SKU IQ team!

Hidden Merch
United States
3 months using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that SKU IQ has been a game-changer for your Shopify store, improving sales and saving you time. Your recommendation is greatly appreciated, and our team is dedicated to providing a seamless experience for TikTok Shop owners like you. If you ever have more questions or need further assistance, don't hesitate to reach out. Thank you for choosing SKU IQ, and kudos to you for your success!

July 17, 2023

I had some issues at first to configured with my TikTok shop, but I contacted the help support and they help me to finally configured and use all the features with my Shopify store. So far, really happy with the app. I recommend to use it.

DV Clothes
United States
About 1 month using the app
o2oCommerce Inc. replied September 1, 2023

We're glad to hear that our support team was able to assist you in configuring SKU IQ with your TikTok shop and that you're now enjoying the app's features. Thank you for your recommendation, and if you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help!

January 10, 2023

I would definitely recommend this app to others as it has helped me link my inventory from clover to Shopify. This was the service I was looking for and it's the service I got. Customer service is very helpful and comes in handy quite a bit.

elprimo
United States
2 days using the app
o2oCommerce Inc. replied January 20, 2023

Excellent, thank you so much for taking time to leave a review! We pride ourselves on our customer service experience and are glad to see you've encountered our stellar support team. We look forward to serving your business in the future!

May 31, 2023

I have been using this app since I was able to open up our tiktok shop. They have been excellent with customer service and following up. We had a major issue with orders being duplicated and engineering team worked to fix that issue for us. Love it!

Thick Thigh Tribe
United States
28 days using the app
o2oCommerce Inc. replied June 20, 2023

Thank you for your wonderful review! We're thrilled to hear that you have been using our app since the opening of your TikTok Shop and that our customer service has been excellent throughout your journey.

We sincerely apologize for the inconvenience caused by the issue of duplicated orders. We understand how critical it is to have a smooth order management process, and we're glad to hear that our engineering team promptly addressed and resolved the issue for you. Your satisfaction is our top priority, and we're committed to providing a seamless experience.

We appreciate your patience and understanding while we worked to fix the problem, and we're delighted that you are loving the app overall.

April 5, 2023

The customer service is top tier! Teshanie was so helpful. Understood what I needed to do, got right to the point and explained everything very thoroughly. She also got everything I needed to have done taken care of! Efficient, knowledgeable and friendly!

Broads & Dad Bods Apparel LLC
United States
About 18 hours using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for taking the time to write such a positive review about SKU IQ's customer service. We're thrilled to hear that we were able to assist you with your needs and provide you with efficient, knowledgeable, and friendly service.

We take great pride in our customer support team and their dedication to providing our customers with the best possible experience. We'll be sure to share your kind words with the team!

July 18, 2023

Having a great experience so far. The app is good but the customer service...straight up best. Highly supportive, they pay attention to each and every detail and make sure your query is completely solved before finally closing the chat. 10/10 would recommend it :)

Body Reapers
United States
About 21 hours using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that you're having a great experience with SKU IQ! Our customer service team takes pride in providing top-notch support and ensuring your queries are fully resolved. Thank you for the glowing recommendation, and we're here to assist you whenever you need us!

June 14, 2023

So far so good! Easy to set up. There is a product limit on the trial, but the lower option gives you the ability to try it out. I love not having to add products individually. Teshanie helped get my account switched to the right level and get it ready to go! It was also very fast.

Babe co.
United States
2 days using the app
o2oCommerce Inc. replied June 20, 2023

Thank you for sharing your positive experience with SKU IQ! We're delighted to hear that you found it easy to set up and that the lower option allowed you to try it out and experience its capabilities.

We understand the importance of being able to add products efficiently, and we're glad that SKU IQ provides a solution that eliminates the need to add products individually, saving you valuable time.

We're thrilled to hear that Teshanie provided you with excellent assistance in getting your account switched to the right level and preparing it for use. We strive to deliver fast and efficient support, and we're glad that Teshanie met your expectations.

June 26, 2023

Used SKU IQ to connect to my TikTok Shop. There's only a few apps that can do this and I tried all of them. SKU IQ is definitely the best. Really good instructional videos and you can even setup a meeting where they go over the setup with you. Insane customer support. Highly recommend.

Teeccino
United States
10 days using the app
o2oCommerce Inc. replied June 26, 2023

Thank you so much for taking the time to share your positive experience with SKU IQ! We're thrilled to hear that our platform was able to meet your needs and help you connect to your TikTok Shop successfully.

We understand that finding the right solution for connecting to TikTok Shop can be challenging, and we're honored that you consider SKU IQ as the best option among the available apps. Our team is dedicated to providing top-notch support, and we're glad to hear that our instructional videos were helpful to you. We also appreciate your feedback on our setup meetings; we believe in going the extra mile to ensure our customers have a smooth onboarding experience.

Your recommendation means a lot to us! We strive to continue delivering excellent customer support and innovative solutions that help our users succeed in their e-commerce endeavors.