Sky Pilot ‑ Digital Downloads
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Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, straightforward way to sell digital products like e‑books, patterns, courses, and PDFs. Setup and daily use are called simple and intuitive, even for non‑technical or new Shopify merchants. They value organized file management, branded download pages, and easy re-downloads. Many praise the free plan for small businesses and say support is fast, responsive, and solves issues within minutes.
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a very shitty app
Adis helped me and was so kind. He helped me solve my problem very quickly. I love Sky Pilot.
Thank you so much for your kind words! We're thrilled to hear that Adis was able to assist you quickly and that you're enjoying Sky Pilot. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out.
Best,
The Shop Circle Team
Super easy and quick to set up & launch. Prompt and very helpful customer service - great app!
Thank you for your wonderful review! We're thrilled to hear that you found Sky Pilot to be easy and quick to set up, and that our customer service team was able to assist you promptly. Your positive experience means a lot to us, and we appreciate you taking the time to share it. If you ever need any further assistance, feel free to reach out.
Best,
The Shop Circle Team
Just have to say we had a slight issue (that was totally our fault) and the Skypilot team went above and beyond our expectations! Keep up the great work guys!
Thank you for your kind words! We're thrilled to hear that our Sky Pilot team was able to assist you. Your support and encouragement mean a lot to us, and we'll continue to strive for excellence. If you ever need anything in the future, we're here to help.
Best,
The Shop Circle Team
Very good personal help.
Thank you for your review! We're thrilled to hear that you found our personal help to be very good. Your experience means a lot to us, and we’re always here to ensure you have the best support possible. If you ever need assistance in the future, don’t hesitate to reach out.
Best,
The Shop Circle Team
the best app ever for digitial downloads. save your time, this is very next level software to deliver your digital products to your customers.
Thank you so much for your fantastic review! We're thrilled to hear that you think Sky Pilot is the best app for digital downloads and that it's saving you time. It's wonderful to know that you find our software to be next level for delivering products to your customers. Your feedback truly motivates us to continue improving and providing the best service possible. If you ever have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Best,
The Shop Circle Team
Le support aide est tres reactif. Dino a su répondre à mon besoin dans les 5min. Vraiment top ! ça fait plaisir ! merci beaucoup
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que le support a pu répondre rapidement à vos besoins. C'est formidable de savoir que Dino a pu vous aider efficacement. Votre satisfaction fait vraiment plaisir à notre équipe. N'hésitez pas à revenir vers nous si vous avez d'autres questions ou besoins à l'avenir.
Cordialement,
L'équipe de Shop Circle
Good experience with the application thus far, customer support very responsive with proper sense of urgency!
Thank you for sharing your positive experience with Sky Pilot! We’re thrilled to hear that you’re enjoying the application and that our customer support team has been responsive and prompt. Your feedback is important to us, and we appreciate you taking the time to let us know. If you ever have more thoughts or suggestions, feel free to reach out.
Best,
The Shop Circle Team
Works Great For my Website!!
Thank you for your positive review! We're thrilled to hear that Sky Pilot is working great for your website. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you ever have any questions or need assistance, feel free to reach out.
Best,
The Shop Circle Team
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
