Reviews (1,083)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for creating polished, high-end mega menus that handle many categories and subcategories. They like the flexible layouts, custom HTML/CSS, and templates, plus visual images and styled links that highlight key products or collections. Many find setup easy with helpful tutorials, use it across multiple stores for years, and praise the fast, hands-on support that quickly fixes theme or CSS issues.

October 25, 2018

very simple, it takes few minutes if all your links are ready, i loved that i can use images and forms in the menu, however, i just have one concern, menu is somehow slow to show up when opening a new tab in the website otherwise all are great and very helpful support team

onlinemarkat
Jordan
3 days using the app
September 10, 2020

I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.

Pro Cabinet Supply
United States
About 1 year using the app
Qikify Design replied September 10, 2020

We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu instantly to match the new requirement.
The downtime was still nearly 1 hour, we're sincerely sorry for this incident.
The menu should be working normally now, could you check again please? If not, please try to hard refresh (Ctrl+F5) to clear cache, or contact us at support.qikify.com.

Apologize for any inconvenience and hope for your sympathy.

February 8, 2022

SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of customer support from Qikify. Hopefully you have better luck with their customer service.

Nether Industries
United States
7 months using the app
Qikify Design replied February 10, 2022

Hi Nether Industries,

We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team have reached and helped you solve the issue. Could you please check your email?
Please contact us at support.qikify.com for better follow-up with this issue.

Edited February 15, 2019

I have to amend my review. The app has a fatal flaw! DO NOT INSTALL THIS APP!!!!!!!! The drop-downs appear not only when you hover the menu header but also when you hover anywhere the menu will appear which obscures that part of the page. Read the rest of the review but as I told the publisher these issues should have been fixed before release. I've wasted countless hours when I discovered this fatal flaw. This app is way too finicky. Little adjustments to any menu can have a global effect on sub and parent menus. Adding pictures to a menu is relatively easy but placement is impossible even though there is a drop down menu, it almost never works. Virtually NO drag and drop make using this app extremely time consuming. I would only recommend it to someone with a lot of extra time on their hands.

Carol & Company
United States
3 days using the app
November 21, 2019

This app has been super helpful for us. We currently have two stores with the app. Although the free version has a lot of great features, our needs require us to use the premium version. We have been using the app for about 3 months now and it has improved the customer navigation experience on our website by a mile.

When we first started with the app, the developer team was super helpful and went above and beyond to help customize the app to our specific needs.

When you first start with the app, it might take a while to get used to how to adjust the menu. Once you get the hang of it, the interface feels very smooth and fast!

Unless you have the resources or expertise to code an easily customizable, professional-looking menu to your store, this app is the way to go. After trying a few menu applications, the smart menu app is a no brainer.

If you want to check out our version of the menu, head to our site at classymencollection.com

Classy Men Collection
Finland
4 months using the app
Qikify Design replied November 21, 2019

Thanks a lot for your review! It's such a great pleasure for us to know that Smart Menu has enhanced the customer experience on your site, and it's even more important to us when you've been using it for such a time.
If you need any further support, contact us anytime and we're willing to help!
Best wishes.

January 26, 2022

Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response was "we fixed it" meanwhile they didn't fix anything at all. I will delete or modify this review once I see they properly PAY ATTENTION to me and stay focus on our requests mentioned in our email. we use many APPS I've simply never witnessed such careless responses and lack of focus. The Tablet view is literally cut-off when not expanded in full view screen mode, I don't understand it's what this APP specializes in and they never addressed such kingergarden concerns to their APP, that's so unprofessional. Maybe they'll fix it, maybe they won't, but like I said my review is based off my current experience, when they correct the issues I'll gladly modify this review as I see fit.

Pet Life
United States
12 days using the app
April 21, 2026

intervento da parte dell'assistenza veramente veloce :). grazie

Exaequo Melting Watch and Jewelry ESTD. 1990
Switzerland
About 2 hours using the app
Qikify Design replied April 21, 2026

Hi there,

We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.

We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.

If you ever need anything in the future, please don't hesitate to reach out.

Thanks again,
Qikify Team

January 14, 2026

Bonne appli qui permet de réaliser des menus assez personnalisables dès la version gratuite, le premier plan payant offre des fonctions supplémentaires déjà très agréables comme l'animation de l'ouverture des menus, pour un coût assez faible. Et mention spéciale à l'assistance, hyper disponible, réactive et efficace, ce qui est un réel atout pour cette appli. Merci Miley !

NAVIBREIZHSHOP
France
17 days using the app
Qikify Design replied January 14, 2026

Thank you so much for the review! You made our day!
We’re glad to hear that you’re enjoying your experience with our app.
We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com.

Cheers!

April 7, 2026

Great Menu builder!

Very easy to use and perfect for beginners! the support agents are very helpful!!

Lifesports Inc.
Philippines
1 day using the app
Qikify Design replied April 8, 2026

Hi there,

We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.

We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.

If you ever need anything in the future, please don't hesitate to reach out.

Thanks again,
Qikify Team

April 7, 2026

fastest cs ever

TRAVOCA
United States
About 1 month using the app
Qikify Design replied April 8, 2026

Hi there,

We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.

We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.

If you ever need anything in the future, please don't hesitate to reach out.

Thanks again,
Qikify Team