SMART Shipping Rates & Rules

SMART Shipping Rates & Rules

Reviews (481)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for complex, rule‑based shipping setups that Shopify can’t handle natively. They use it for product‑ and collection‑specific free shipping, postcode‑based zones, B2B vs retail rules, and weight, value, and item‑based rates, plus local delivery and pickup. Many highlight smooth integration, strong value for cost, reliable performance, and exceptional support that quickly helps configure, customize, and test advanced shipping logic.

September 17, 2026

I have complex shipping variables and the support team were able to help me walk through it! Great support. Very responsive.

Purelyte
Australia
10 months using the app
September 15, 2026

Largely solved my issues, few limitations they can't control. But support was good and quick. Worth downloading!

My Green Routine
United Kingdom
4 days using the app
September 13, 2026

Team is very helpful and quick to respond. I will recommend this app to other as well.

The Ichhong
Australia
About 5 hours using the app
September 11, 2026

Solved our shipping rate problems. Lots of options, lightning fast customer service. Can recommend!

Koffiestore.nl
Netherlands
About 19 hours using the app
June 23, 2026

Fantastic support and service from Reymar and the Smart Shipping Rates team.

We had a fairly complex shipping setup involving postcode-based Metro, Regional and Remote zones, weight-based rates, free shipping thresholds and multiple shipping options. Reymar was incredibly helpful throughout the entire process and had everything configured much faster than I expected.

Communication was excellent, responses were quick, and nothing was too much trouble. The team took the time to understand exactly what we were trying to achieve and helped get everything

Select Awards Pty Ltd
Australia
About 3 hours using the app
September 8, 2026

Great application and great support. Solves a number of issues we have had. Very responsive.

RACEceiver
United States
20 days using the app
September 4, 2026

Very impressed. Fast customer service and Mira helped us set up customised rates in a few minutes. Super helpful, easy to install and use. Recommend.

Monterey Design
United Kingdom
27 minutes using the app
September 4, 2026

The support team at SMART Shipping Rates & Rules are OUTSTANDING! We have rolled out a nationwide shipping plan in less than 5 days. The rules are highly complicated. The SMART team have been outstanding in the inital roll-out and now the fine adjusting as I make small changes to the plan. I find the support the best of any app I have ever worked with. I'm very grateful that our businesses align so well. Thank you.

Peter & Son NZ
New Zealand
11 days using the app
September 3, 2026

Amazing service, so helpful and kind. I would recommend them to anyone and everyone! They are also super fast, they helped make all the changes I want and replied immediately, confirming and making my changes fast and efficiently. Thank you so much Mira, you are a star!

Lighouse
South Africa
21 days using the app
September 1, 2026

Great customer service. Had an issue and someone fixed it within minutes. Works well to have separate B2B vs. D2C shipping options.

Doctor Eckstein USA
United States
About 5 hours using the app