SMART Shipping Rates & Rules

SMART Shipping Rates & Rules

Reviews (482)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this app is excellent for advanced, flexible shipping setups beyond Shopify’s native tools, including postcode-based zones, product- and collection-specific rules, and different B2B vs retail structures. Many use it for complex multi-zone, multi-country plans, seasonal rates, and free shipping on selected items. It’s described as intuitive, reliable, and a game-changer, with fast, hands-on support and strong value on both free and paid plans.

August 13, 2026

Mira from SMART Shipping Rates was very helpful! Wonderful customer service.

Dirt2Street
United States
About 1 hour using the app
August 13, 2026

The best app I’ve worked with so far! Fast, straightforward, and incredibly easy to use. Their customer service is super responsive and reliable — they created exactly what we needed in just 5 minutes! Amazing experience. Thank you so much! Highly recommend!

Vulkan International Inc
United States
23 minutes using the app
August 12, 2026

Works as advertised. Support is best I have ever experienced.

Simply VDL
United States
About 2 months using the app
August 11, 2026

Había conflicto con retiro en tienda me ayudaron a resolverlo, les agradezco mucho.

La Hidalgo
Mexico
About 2 months using the app
June 17, 2026

I have different shipping rates I wanted to show for items in specific collections and was unable to successfully display to customers using the regular set up in Shopify.

However, with the SMART Shipping Rates & Rules app, I was easily able to set the rules up with the help of their partner!! It took no more than 5 minutes and they helped me achieve my goal and resolve the issue I was having.

As a start up business, I was looking for a free app as well and this was perfect. I am so happy I found this and their service was fast and amazing.I look forward to using this app for my online store.

Kiko Liebelle
United States
43 minutes using the app
August 10, 2026

Great support! Hung in there with me to get to the cause of the issue.

BOMBA HAIR CO
United States
3 days using the app
August 9, 2026

Always quick to respond when I need help setting something up. And they get it done straight away. Fantastic service

The Fabric Shop
New Zealand
3 months using the app
August 8, 2026

Outstanding customer service! Mira helped me to set up custom delivery rates for my online store. I was struggling to divide Ontario into different shipping rates (not possible on native Shopify), and nobody else was knowledgeable enough to know how to do it (for free).

Thank you, Smart shipping rates & rules!

Mid Century Modern Toronto
Canada
2 days using the app
August 7, 2026

Mira was brilliant. Prompt with her insights and nailed all my questions. Put her in charge of your customer service devision!

Grolife Fertiliser
Australia
7 days using the app
August 6, 2026

Great customer service! The app capabilities were a little limited for what I needed, but I was able to make it work. Overall it is user-friendly and has some great functions.

LemurStrap
United States
About 1 hour using the app