SmartBot: Leading AI Chatbot

Nice app I just wish they would let you pick the products the app learns rather than leaving it up to the app itself and it would be nice to have a way to remove the "SmartBot by BestChat" link and description at the bottom of the chat window.
If these two thing ever get taken care of the app would be perfect in my opinion.

the product is excellent. but the support team is not active to response. i have emailed thrice but still no response from their side about few questions i asked. as i have subscribed for 300 USD plan, i was expecting a better service. atleast human support

I like the was the app converses with clients but I do think that it could use some more tweaks there have been customers that are looking for a product and it didn’t recognize that we carry the product as well as other variations.

This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

The Smart Bot app has been a game-changer for our Shopify website, acting like a full-time employee ready to assist customers 24/7. This incredible app is easily trained, allowing us to quickly tailor responses to suit our brand’s tone and answer specific customer inquiries. It’s designed to connect with customers immediately, providing helpful and engaging information that keeps them informed and confident in their purchases. Highly recommended for businesses looking to enhance their customer experience and support efficiency.

Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.

So I far so good . Love the app.

If you can make it easier to access the chat history that would be cool.

And a cheaper plan for us that don't want to spend 30 a Month. Thanks

Keep up the great work..

The bot is good at taking information from our website and applying it to it's replies. It's useful to be able to train it how to reply to certain questions. Overall really like the app

Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.

Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.

In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.

I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.