Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

August 23, 2022

This app is SOOO good! It is easy to use and allows me to create eye catching newsletters. The BEST part is the staff. They are extremely quick to help and to also give you tips to help you use the app to grow your business. I do not typically write reviews, but I had to for this.
EnJunaya, Zuhuri Beauty

Zuhuri Beauty
United States
10 months using the app
SmartrMail replied August 23, 2022

Thank you so much for your feedback Zuhuri Beauty 🧴We're always happy to help! Feel free to let us know if there's anything else we can help you with 😊

May 19, 2020

I installed this app and forgot all about it.
Went in to check the stats a few months later.
Had made 5 sales (on the free plan) on autopilot!
And from only 172 email subs.
I really am considering getting all of my subscribers into SmartrMail, so I never again have to design and send an email manually.

Lammeuld.dk
Denmark
8 months using the app
January 1, 2023

As a small business owner, this has been the most useful Shopify app for me yet. It has allowed me to easily send newsletters out to my subscribers, and they have a lot of free templates that make my eblasts look professional. I've been using this app for about two years now and haven't had any issues at all.

Art of Priscilla Wilson
United States
Over 1 year using the app
SmartrMail replied January 2, 2023

Thank you for your review Art of Priscilla Wilson team 🎨 Happy to hear that you like our free templates, especially coming from an artist 😊 Looking forward to helping you grow your Shopify store even more!

January 1, 2020

I used this app to start my email marketing. This has been something that I have neglected because it seemed to complicated. This app made it easy to set up my monthly newsletter and email campaigns. The complimentary video chat with Josh was great and helped me learn the system and get up and running quickly.

Zeni Beauty
United States
24 days using the app
May 6, 2022

This is such an easy app to navigate and use. I love the email Templates already set up for you to start you on the right foot. The customer service team are also very friendly and supportive and put in the time to explain features really well and help answer all your questions for a very smooth enjoyable experience.

ELLKA
Australia
25 days using the app
SmartrMail replied May 8, 2022

Hi Ellka team 👜 Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need 😊

February 10, 2021

The app has helped me automate processes and focus on providing a better quality of service to my clients. I have also loved the smart segment tool, which allows me to automatically distribute my clients into groups to provide them with a more personalized experience. I'm so happy with SmartrMail and their amazing Team

TuVideoViral
Peru
5 months using the app
February 19, 2014

It was originally a free app and then they asked for $20 to upgrade their services. With an inquiry, they revealed it was actually $20 a month. It isn't a bad app, but the fact it couldn't be customized for me to choose my own products to advertise and with it going from free to $240 a year, I decided to remove the app.

Milestone Films
United States
24 days using the app
SmartrMail replied October 1, 2019

Hi Milestone Films team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. We also have a free plan now. You can see all the love from the new reviews.

We'd love it if you could consider updating your review.

February 5, 2021

So far, so good. I've been using it for about a month, and I haven't experienced any issues. Its a good way to keep up with your customers. I downloaded the app to be able to send automatic emails to customers who subscribed to my mailing list; however, I was able to do so much more. For this reason, I highly recommend.

Eva Simone' Hair Care
United States
28 days using the app
August 26, 2021

Great app. Simple to change over from Mailchimp, their support made it seamless. Simple to use with good layouts to choose form. The best though is the auto creation of customer groups and then the making of other groups to target the right customers. High conversion rates on specific groups.
Ongoing support is amazingly good

Happy Flame
Australia
8 months using the app
SmartrMail replied August 26, 2021

🕯Thank you Happy Flame Team 🕯We're thrilled to hear that the segmentation feature is giving you high conversion rates! As you already know, please do not hesitate to get in touch with us if there's anything else we can help you with 😊

October 7, 2021

I love SmartrMail! I moved over from Mailchimp a few months ago and it's been so much better and easier to use. Obviously the integration with Shopify is a huge bonus but also the customer service is amazing. Everyone I have spoken to has been quick to respond and very generous and patient with their time. Thank you so much SmartrMail!

Beach Art Glass
United Kingdom
3 months using the app
SmartrMail replied October 7, 2021

Hi Beach Art Glass team! 🏝 Thank you so much for your feedback! Make sure to let us know if there's anything else we can do to make your email marketing strategy even better! 😊