Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Such a nice customer service!!!
Thank you for taking the time to leave us this 5-star review! We really appreciate it 😍🤩
- Smile Team ✨
Super happy with the tool thus far, and the team at Smile.io was SOOO helpful during the setup. Highly recommend.
Thank you so much for the amazing feedback! 💛 We're thrilled to hear that you're happy with the tool and that our team could support you during setup. Your recommendation truly means a lot to us! 😊
- Smile.io Team ✨
We had one of those tough to fix admin/billing issues that involved different web platforms, but once we explained the issue, Lynn looked into it and fixed a year's worth of problems!
Great job and customer relations Lynn!
Thank you so much for sharing your experience! 💛 We’re so glad Lynn was able to step in and help resolve such a complex issue, especially one that had been ongoing for so long. We’ll be sure to pass along your kind words to her. 😊
- Smile.io Team ✨
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊
— Smile.io Team ✨
Our customers were having trouble logging into their accounts. Fortunately, we spoke with Erin from customer service, and she was amazing! She was quick to respond and found the problem immediately! She also walked me through the steps to fix the problem from my end. She was also able to answer all my questions!
Thank you so much for sharing your experience! 💛 We're so glad Erin was able to quickly identify the issue and guide you through the steps to resolve it. It’s great to hear she could answer all your questions along the way, we’ll be sure to share your kind words with her! 😊
- Smile.io Team ✨
Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!
Thank you for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!
Thank you so much for your thoughtful review! We're thrilled to hear how valuable the program has been for your business and that the customer engagement and ROI have really shown through. We're also so glad you've had a great experience with our support team — we truly appreciate your feedback! 😊
— Smile.io Team ✨
We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral!
The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb.
Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!
Thank you so much for the amazing review! 💛 We're thrilled to hear how smoothly your loyalty program launch has gone so far — from quick setup to customers already engaging, redeeming rewards, and sending referrals — and we're so glad that Andrea and Cole were able to support you every step of the way. Your recommendation means a lot to us! 😊
- Smile.io Team ✨
Love getting to support a fellow Canadian company. Shelby from customer support was helpful in getting my (minor) issue resolved and followed up to ensure that everything was up and running.
Thank you so much for your kind words and support! 💛 We’re so glad Shelby was able to help resolve your issue and follow up to make sure everything was running smoothly. It truly means a lot to us, especially coming from a fellow Canadian business! 😊
- Smile.io Team ✨
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us.
We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions.
Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
