Smile: Loyalty Program Rewards

Smile.io has been an excellent addition to our Shopify store. The app is intuitive, reliable, and has helped us create a rewarding experience for our customers. The support team is fantastic—always quick to respond, friendly, and genuinely helpful. I truly appreciate the personal touch and professionalism. Highly recommended!”

Customers support is great.
The app is a bit complex to use for some clients (to get their points)
Generally speaking very happy apart that
And it's a great way to have clients coming back. Much better than giving immediate discounts

After reviewing carefully several loyalty program apps, Smile appeared to be the best one for our Shopify store needs. Plenty of options to customize the program and adapt it to our brand, business activity and audience. Sophisticated features but simple to setup and use. No coding or computer knowledge needed. And their customer support is just 5-star service! No silly Ai, but real agents who care. Erin and Lisa have been amazingly patient with us and very helpful. We definitely recommend this app and their staff support.

The team at smile go above and beyond in ensuring you are happy with your set up.

Shelby and Erin have been amazing over the support chat with any questions or issues we came across when intergrating with other softwares - which was super easy to navigate through with the directions from the team.

David has also been a great help, once we installed the app he arranged a google meet to go through all the details we needed and shared with us reccomendations based on our store and targets.

I highly recommend using the app it is really simple to manage and the team are on hand always to help with any questions you have.

This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that.
Also, Shelby - the person I talked to for getting help - was so nice and helpful!
It's also a great app if you use Klaviyo :)

We’ve used Smile.io since 2018 to manage our influencer rewards, and it’s been rock solid.

The platform is reliable, easy to use, and their customer support is always fast and helpful.

A great long-term partner for loyalty and rewards.

/Thomas

The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions.

I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.

overall the app is great. It's working well for us and our customers. I do wish there were some language about gift card purchases and that points are not earned on those purchases. That issue comes up often for us..

We've used Smile for years and are looking for ways to optimize. I reached out to support with multiple questions, and they were very able to help me with all of them, which isn't always the case. I appreciate the quick and thorough responses from their support team.

This app is SO worth it. We recently switched our POS to Shopify and our in store customers are loving the new rewards so much more than our old system. Before they had to wait for a monthly batch to use them. Now they can use them on their next purchase.
And the Smile apps customer service is top notch. Andrea helped me weed through a lot of time to fine tune our setup.