Smile: Loyalty Program Rewards

The app is great. Customer service is very responsive and diligent. Even the free plan is a winner. You can toggle options on and off and create a dynamic experience for customers to return and keep returning.

This app is decent, but too many issues make it grossly overpriced for what it provides.

Customers are constantly being rewarded duplicate discounts for reaching tiered levels. I have had this issue several times now with support telling me it was fixed when it clearly has not been.

Also, if you refund orders, rewards then do not get credited back to the user, so it must be done manually. This will always be a headache if you cancel any orders.

A great app which is working great for our small UK business, we initially were after a points based system to change from our current discount loyalty reward. We had great initial info from Ben, who was very helpful answering and guiding us on the best plan for our business. Once set up, we had a few delay glitches which were quickly responded by Angie & Ezra, both very helpful and made understanding the app and technical side very easy. Thank you for all your help.

Smile has been a fantastic addition to our store! Setting up our loyalty and referral program was easy, and the user-friendly interface makes managing it a breeze. It integrates seamlessly with our other apps, and the support team (shoutout to Lisa!) is always helpful and knowledgeable. Thanks again :)

Thanks to Smile, we've been able to implement a solid customer loyalty program. The app is stable, reliable, and easy to use, and the customer service is exceptional. Jade helped us a lot with setting up the app.

A Free Plan Gem with Stellar Support!

Smile.io has been an absolute lifesaver for my store, even on the free version! It's incredible how much functionality is packed in, allowing me to start building a loyalty program without any upfront costs.

But what truly sets Smile.io apart is their exceptional customer service. I recently ran into a tricky issue, and Angie from the support team was an absolute star. She was quick, incredibly helpful, and patiently walked me through the steps to resolve everything. It's rare to find such dedicated support, especially when you're on a free plan.

Highly recommend Smile.io for any store looking to boost loyalty, and a huge shout-out to Angie for being so amazing!

Excellent customer service—fast, friendly, and always helpful. The loyalty points system is incredibly easy to set up and manage. Highly recommend for anyone looking to boost customer engagement!

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy.

Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes!

Definitely would recommend for ease of use and customer service!

As a small business, staying on budget is important—and Smile made it easy. Their team helped me upgrade my loyalty program with a plan that fit my needs and budget perfectly. They were incredibly responsive, answering all my questions and making the whole process smooth and stress-free. I highly recommend Smile for anyone looking to build a strong, customer-friendly loyalty program!

UPDATE: We have been using Smile for several months now, and we're SO happy with the program, but above all I want to give a huge shoutout to our account manager, DAVID WYATT!!! He goes above and beyond for us on a regular basis, and is always there with the quick responses to help us in a pinch. Truly a fantastic experience overall, and I could not recommend Smile more.

Jade was very helpful and provided great follow-up to my question.