Smile: Loyalty Program Rewards

To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

UPDATE 01/02/2025: Definitely a must to have! Upgraded our 4 stars review to 5.

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.

Reading some worrying reviews and too many without a reply, although most are positive.

Only installed the app yesterday so this might not be the best feedback (I can always update).

They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout.

So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.

We've been using Smile for about 3 years now and haven't had any major issues. It's fairly easy to use and tech support is always quick to respond if we ever have any questions.

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great.
The support staff - even better! Thanks Lynn

The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations.

Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.

We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.

Positive reviews MUST be fake. This is TERRIBLE! I watched as 6 people signed up for my rewards program yesterday and not one is in my database now. This thing sent them a confirmation email, they went to spam folders. It gives a code that you then have to go back to the website to be added to my reward program. When they clicked the link - it gave them a 404 error. I just checked and it is now NOT LIVE on my website even tho it's showing in the Shopify store. Waste of time. Customer support is useless.