Smile: Loyalty Program Rewards

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.

Had a huge ooopsie on my part and Smile chat support went above and beyond to get me out of the situation. This wasn’t the first time they’ve helped me out of a goof either. Having a good rewards program requires attention to detail and analysis. They’ve been there every step of the way.

The Smile.io app has been instrumental in enabling us to connect with and reward our customers across various platforms, including online and point-of-sale systems.

The administrative interface is user-friendly, and the support team is responsive, providing timely solutions primarily via email, which works well for us. We highly recommend this app to all businesses.

I've been using Smile.io for our Shopify store's loyalty program and it has significantly enhanced our customer engagement. The setup was seamless, and it integrates perfectly with our store. What really stands out is the customer service—responsive, friendly, and incredibly helpful, solving any issues promptly. Highly recommend Smile.io if you're looking to boost customer loyalty and satisfaction.

Set up could not have been easier, & everything has been smooth since day 1. It does exactly what it says it will do, & has not required me to spend any time checking up on it or fixing things like happens with so many other programs. We've also been very pleased with the response from the customers, they really enjoy the rewards program, & is a good way to keep your customers coming back to you.

I recently reached out to support with some questions regarding compatibility with an order integration app, & the team at Smile went way above & beyond to be sure all of my questions were quickly answered & lend additional support to be sure I ended up with the result I needed :)

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.

UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

UPDATED 2/5/25: Once again, Smile.io finds a way to lock you out in an attempt to get you to upgrade, yet again. BEYOND FRUSTRATING. Will update this if CS reached out with a resolution.

UPDATED 2/12/25: Smile.io customer service was nice enough to work with me to find a resolution. Minus one start because their CS kept pestering us to update the review from 1-star.

I have been a Smile user for several years now and have no complaints! It’s such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!

Easy to Use & Effective!

We've been using Smile for our Shopify store, and it's been a game-changer! The app is super easy to set up, and our customers love earning and redeeming rewards.

The integration with Shopify is seamless, and the customization options allow us to match our brand’s look & feel perfectly. Plus, the customer support team is top-notch—always quick to respond and genuinely helpful.

If you're looking for a powerful yet user-friendly loyalty & rewards program, Smile is the way to go! Highly recommend.

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month.

Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services.

So long as Smile keeps offering this outstanding service, they have a dedicated customer in us!

Thank you!