Smile: Loyalty Program Rewards

Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme.

The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.

Smile.io is a great service for our Shopify store. We run both an e-Commerce and Brick & Mortar storefront and the loyalty program backed by Smile.io syncs everything beautifully. Our customers have never been happier to be part of our "Tea Club".

When we ran into a scaling issue, Smile.io's team members Karen, Andreandana, and Jade on the support team were quick and flexible, helping us stay on track and meeting our growth goals! Smile.io is a great product, we highly recommend trying it out!

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network.

The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 4 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

Love it - probably the best loyalty program for Shopify that I've had the pleasure of using. We started with Smile, left for Stamped.io, then left for influence.io and we're back on Smile after all that. Didn't know what we lost til we left. They welcomed us back and it's been seamless since.

EDIT: Lynn was a rockstar and helped fix our theme issues within a few hours

Updated 4th August 2025: I needed further help (due to my own doing) with the app, Andrea was incredibly helpful and super kind, and helped me out almost immediately. Thank you again!

Original Review: Awesome experience so far, I needed a little bit of help and was expecting to wait a few days but Karen replied with everything I needed to know within 24 hours. I'm just moving from WooCommerce to Shopify and totally not used to the excellent support. The app is amazing so far, there's still a heap more for me to explore which I'm pretty excited about. 10/10 experience.

Highly recommend. After reviewing many reward programs, I selected Smile. Best decision, it has been a home run. I had one small question and Joana on chat was amazing. She took her time with me and answered all of my follow up questions. She even offered a quick program review. A++

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.