Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,650)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

March 5, 2025

Identified and fixed the issue quickly. Great to work with!

Sender to the Summit Snacks
Canada
Over 1 year using the app
Smile.io replied March 7, 2025

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

March 6, 2025

Support is quick if you need it and the program is easy to set up and use.

Wick of Hope
Canada
6 months using the app
Smile.io replied March 8, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️

- Smile Team ✨

March 6, 2025

Customer service is always very helpful and quick to respond! Very user friendly!

Tennessee Jane
United States
9 months using the app
Smile.io replied March 8, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 5, 2025

Very fast support. My issue was resolved easily.

PraiseBanners™
United States
Almost 4 years using the app
Smile.io replied March 7, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

March 5, 2025

Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)

Let's Puzzle
Denmark
About 2 hours using the app
Smile.io replied March 7, 2025

Thank you for taking the time to leave a review!

March 5, 2025

This app works well for us, does exactly what we need it to, and the support team is excellent and responsive. Thank you Smile.io!

Matcha Dive
Canada
Over 2 years using the app
Smile.io replied March 7, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

March 4, 2025

good customer service from Lynn

AALLYN
United States
2 months using the app
Smile.io replied March 6, 2025

Thank you for your review - we really appreciate you taking the time to leave it!

March 4, 2025

App works great- and customer service is top notch :)

Miranda Frye
United States
12 months using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 4, 2025

Incredibly helpful, good response time and was able to get help from a real person without going through the runaround with an AI. So wonderful to work with.

Chalonne
United States
28 days using the app
Smile.io replied March 6, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

March 4, 2025

I really enjoy using the Smile.io app! It is easy to use - very user friendly. Recently, I needed some custom reporting, and their customer service team (Cole) was able to get me exactly what I needed! Very helpful.

CoffeeAM
United States
Over 3 years using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review 💖