Smile: Loyalty Program Rewards
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Reviews (4,648)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Support was great! Appreciated not just the response, but the relevant help articles to support the conversation. Always a help when I need them!
Thank you for leaving this review! We are happy to hear you had great support when you reached out.
Customer service has been exceptional, superb service, and from past months, lots of improvement have been seen. We just loved the overall constant changes and improving ui design.
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Love this platform....super functional and love the VIP Tiers.
Great Customer service too!
We smiled reading this review! Thank you so much :)))
I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. Smile Team ✨
I would love to thank Angie, Shelby and Karen for all of their hard work in assisting me with an issue regarding smile rewards redemption. It is so refreshing to see the teamwork between associates to keep the ball rolling toward an efficient and timely solution. I have never been let down when asking questions- they always have an answer. Congratulations on such a stellar team.
Sincerely,
Meredith
Pure Placid
Store Manager
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions.
Smile Team ✨
If only all support teams were as pro-active and helpful as these guys! First class support with a smile... (.io). Wouldn't hesitate to recommend them to anyone.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue. Jade was really great too!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
I had an excellent experience with Shelby’s customer service through Smile.io! She was quick to respond and answered all of my questions, even when I asked the same thing more than once. Shelby’s knowledge of the platform was impressive, and I truly appreciated her patience and helpfulness. Great support all around!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Good experience with customer support, quick service from Lynn
Thanks for taking the time to rate us 5 stars!
Smile Team✨
