Reviews (242)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and start generating revenue quickly, even without technical skills. They highlight strong abandoned cart recovery via WhatsApp/SMS, higher conversions, and more repeat purchases. Automated flows for welcomes, COD confirmation, order updates, and follow-ups save significant manual work. Many use it as a multi-channel communication hub and praise the reliable delivery, clear analytics, seamless Shopify integration, good value pricing, and highly responsive support.

August 23, 2024

Great app if you are looking for whatsapp marketing. This helps in generating leads swiftly and instant sharing of campaigns as per your need. Also a great tool for abandoned cart recovery and COD order verification.

My Clothing Treasure
India
5 months using the app
August 23, 2024

We have integrated The Convert Way app to our Shopify store and the results are amazing. In the span of a month we got 300+ new customers and we are able to retrieve 10 customers from the abandonment cart in just 2-3 weeks.

Their flows and campaigns are very effective and easy to understand and implement. It's very useful and totally worth it!

Skinska
India
About 1 month using the app
Edited December 2, 2024

We at Oil Chemist have been using the Convertway app for several months, and it has become an invaluable tool in our marketing strategy. The platform is user-friendly, and its powerful features have allowed us to streamline our marketing campaigns effortlessly. The ability to segment our audience and tailor our messages has significantly improved our engagement rates.

The analytics provided by Convertway offer deep insights, enabling us to make data-driven decisions that positively impact our ROI. The app’s customer support is exceptional, always prompt and helpful whenever we've needed assistance.

Overall, Convertway has proven to be a game-changer for us, and we highly recommend it to any brand looking to enhance its marketing efforts.

The Oil Chemist
India
4 months using the app
August 22, 2024

The app is efficiently sending all the impotant notiications to my customers regarding their orders and has also helped me to recover some abandoned carts.

Artisan Meats
India
About 1 year using the app
August 17, 2024

Best app for boosting sales. User-friendly interface, seamless Shopify integration, and includes automation tools, real-time analytics, and a responsive chatbot. really happy with it

Baker & Baker
India
Over 1 year using the app
August 14, 2024

Convertway has been a game-changer for our Shopify store! The integration was seamless, and their marketing tools have helped us reach more customers effectively through SMS and WhatsApp. The customer support is outstanding—they’re always quick to respond and provide valuable assistance. If you're looking to elevate your marketing strategy, Convertway is the way to go!

Zexxus
India
13 days using the app
Edited October 28, 2025

★☆☆☆☆ Used to be great, now it's just costing me money.

I used Convert Way for 1.5 years and honestly loved it. Everything just worked, and the support was good.

But for the last two months, it's been awful. The app is full of bugs, and it's costing my business a lot of money.

The worst part? A bug secretly switched my approved "Utility" COD confirmation flow to some random "Marketing" template. I've been overcharged on who-knows-how-many messages, and I only found out by accident.

I told support about this critical issue a MONTH ago. Their final answer? "We can only see 3 months of data." That's no help at all and fixes nothing.

I've completely lost trust in them. I can't use a tool that randomly costs me money and has a support team that won't take responsibility.

PROVIDE REFUND otherwise I will look for a new provider as my yearly plan is near to expiry.

Claura Designs Pvt. Ltd.
India
Over 1 year using the app
June 28, 2024

The ConvertWay is an excellent application for Whatsapp & SMS Marketing. I have been associated with The ConvertWay since May 2024 and my experience has really been surreal. It's the number one app for increasing your brand connect with the clients. I am especially impressed with my Account Manager Mr. Amitash Degan for the services & support provided by him over the course of my journey with The ConvertWay. This app has really helped me to take my brand of Artsifee to the next level & I recommend this app to all online sellers for their Whatsapp & SMS marketing.

Artsifee
India
About 2 months using the app
June 13, 2024

TCW has made a huge difference in our marketing strategy. Their SMS and WhatsApp marketing tools are top-notch, providing us with the ability to reach our customers quickly and effectively. The platform is intuitive, and the analytics provided are detailed and actionable. We've been able to create more personalized campaigns, which has led to better customer relationships and increased sales. The support from TCW has been outstanding, always there to assist when needed. Highly recommend TCW for anyone looking to boost their marketing efforts.

Chai Craft
India
Over 1 year using the app
June 8, 2024

This us good api forr starters, the app works extremely well. Sends whatsapp messages cheaply and a lot of conversions are made. The team responds quickly and also they are very helpful and professional. I don't often write reviews, but I still wanted to thank them through this way.

Neutraleafindia
India
About 1 month using the app