Reviews (389)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful way to add full B2B/wholesale features without Shopify Plus, delivering strong ROI versus upgrading or using marketplaces. They highlight robust tools for complex pricing, order rules, tax/GST, pre-orders, and “pay on invoice,” plus Sales Agent tools and a native-looking wholesale interface customers love. Setup is guided and reliable, and support is praised as fast, knowledgeable, and very hands-on.

September 17, 2024

We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.

WISE ANGLER
New Zealand
12 months using the app
SparkLayer replied September 19, 2024

This is great to hear, thanks so much for taking the time to leave a review! We'll pass this onto Ben, too :)

August 21, 2024

This app is exactly what we needed to run both our B2C and B2B platforms from our Shopify Store. The setup process was very quick, and you can have your B2B site up and running in a very short time. I had a few questions during the set-up process and the onboarding team was always quick to respond and extremely helpful. If you are looking for this kind of app, SparkLayer is definitely the way to go.

Runway Athletics
United States
27 days using the app
SparkLayer replied August 27, 2024

This is brilliant to hear, thank you for taking the time to leave feedback - we're enjoying working with you, too!

August 17, 2024

I can’t recommend SparkLayer B2B & Wholesale enough for automating processes! :)

It’s cost-effective, easy to use and has made life so much easier for our customers while saving us a ton of time and hassle on the admin side.

The setup was straight forward for a non-technical person. The technical team were very responsive. Big shoutout to Ben for all his help!

PieceHouse
New Zealand
3 months using the app
SparkLayer replied August 19, 2024

Thank you for leaving such a great review - we'll pass this onto Ben and our Support team :)

August 13, 2024

Sparklayer has been one of the best choices we made. We needed a wholesale solution that was more polished and professional than some of the other options on the app store, and spark layer delivered. They also helped integrate our theme without me ever touching the keyboard, with no discernable glitches or bugs. And, when we did find some funky interactions with other apps on the retail side, their team did all the work to remove these for wholesale customers. 10/10 would sparklayer again.

Redwood Mushroom Supply
United States
About 2 months using the app
SparkLayer replied August 19, 2024

This is great to hear, thank you for taking the time to leave such lovely feedback!

July 3, 2024

I don't think I've ever had so many issues with an app not functioning properly in my life. The fact that there is such a major time difference makes it impossible to get immediate help. So its always wait for a few hours, sometimes not quite as long...and then they come back with a fix that they haven't actually looked at the whole problem. So tired of this. I have this app on 2 stores because I didn't want to run a 3rd site, but now I am regretting that decision and will probably just pay for another site and cancel these both after paying someone many hours of work trying to get this to work properly.

SoulDeo USA
United States
About 1 month using the app
SparkLayer replied July 5, 2024

We're sorry to hear you've not had a great experience using our app. We've recently hired new Support staff in different timezones and will work to resolve the issues you've faced quickly. We hope to get you up and running soon!

July 3, 2024

The resources, reference material and support that this app provides is amazing. I am not an expert web developer by any means but I have been able to do some amazing things with Spark Layer because of how well they've documented their how-to's and user manuals and references etc.

A couple times I've needed to reach out to them directly for assistance and firstly, their AI chatbot has been able to get me 90% of the answers I need but when I've been stuck, a real person responded very quickly and helps me get the rest of the way.

I was helped today by Daniel and he was super helpful and was able to trouble shoot a coding related issue I was getting nowhere with. He figured it out and I was able to move on with my day! Thanks Daniel!

Airlight
Canada
About 1 month using the app
SparkLayer replied July 5, 2024

Thanks so much for taking the time to leave a review, we really appreciate the great feedback and will pass it onto our Support team!

June 3, 2024

Sparklayer is an outstanding cost effective solution if you wish to apply B2B functionality to your Shopify store. Once you get your head around how it works its flawless and robust. The Sparklayer team are constantly there for you providing solutions at every hurdle. I wouldnt hesitate to recommend this to anyone looking for a B2B solution.. Well done Sparklayer !

Esposti Ltd
United Kingdom
5 months using the app
SparkLayer replied June 5, 2024

Thank you for taking the time to leave a review - we're so glad you're enjoying using SparkLayer!

Edited June 4, 2024

Bumpy start with install issues and support not being available straight away but soon fixed and setup properly once they were aware of the problem. Great features and all I need for a B2B store.

Techstyle
New Zealand
12 days using the app
SparkLayer replied May 28, 2024

We’re really sorry to hear that you didn’t have a great experience with us. We reached out over email last week but we’ve not yet heard back from you - we’d love the chance to resolve this issue if you’re open to a quick call with our Support team.

It sounds like it might have been a technical glitch that we can rectify quickly, so please get in touch and we’ll get you up and running ASAP!

We take all feedback seriously and would be more than happy to offer you an extended trial period so that you can experience all the benefits we believe SparkLayer can provide your business. We hope to hear from you soon!

May 15, 2024

This is the best B2B app for Shopify I've found. I've used it for over six months on another e-shop without any issues. Chris, Justas, and the support team are fantastic, always willing to help and very responsive.

Materia Rica Trade
Spain
1 day using the app
SparkLayer replied May 17, 2024

Thank you for the review - it's great to hear you're enjoying SparkLayer! We'll pass your feedback onto our team :)

May 10, 2024

This app has been great for my wholesale store needs. I have different inventory between wholesale/retail, so I needed to make 2 stores. Some things I've wanted to do are a little complex, but the support is super helpful and will often make the edits I request if they're too hard for me to do.

Crabcakes & Cannabis Wholesale
United States
9 months using the app
SparkLayer replied May 13, 2024

Thank you for taking the time to leave such great feedback, we'll pass it on to the team!