Reviews (405)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game‑changer for complex promotions and upsells, replacing multiple discount apps. They use it for volume and tiered discounts, bundles, free gifts, upsell/cross‑sell, stacked discounts, and wholesale pricing, often auto‑applied in cart and scheduled for sales. Visual badges and pop‑ups match store branding. Many praise its reliability, theme compatibility, and fast, skilled support that handles advanced setups and integrations.

May 27, 2020

I use this app for special discounts for my products. I am able to offer, for example, a 20% discount on treats and a 25% discount on my soaps and the customer can check out with both offers showing. They also have a announcement bar that let's you tell the customer benefits of your product or remind them again of the awesome discount offers. Very happy with app.

Ewegurt
United States
6 months using the app
July 13, 2020

Love how many different discount combos you can get with this great discount app. James is super helpful and quick to respond, and helped me sort out any issues I have, like using the discount with multiple currencies. He also added an additional promo code box in my code, so customers can use the discount with another voucher from my loyalty program. Highly recommend!

Au Revoir Les Filles
Australia
10 months using the app
September 14, 2021

It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.

Neal & Wolf
United Kingdom
Over 1 year using the app
Orbit replied September 14, 2021

Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead

October 5, 2022

Exactly what we needed! We had this installed and working perfectly fine, but did run into an issue once we changed our Shopify theme. This was because the new theme didn't auto-refresh on the cart page, so the discounts wouldn't trigger unless manually refreshing the page. The support was absolutely fantastic and resolved the issue for us immediately! Highly recommended!

Animology
United Kingdom
11 months using the app
Orbit replied October 5, 2022

I'm glad everything worked out! Thanks for sharing how easy it was to fix :) - Emily, Head of Support

February 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work .
The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Young Hearts Lingerie Malaysia
Malaysia
Over 3 years using the app
Orbit replied February 21, 2023

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support

Edited July 7, 2023

USO is the only discounting app we use, and it allows us to run more complex discounts than we can natively in Shopify. We recently upgraded our theme, and we've needed help with a couple of things. The USO team has been immediately available on live chat within the app both times, and they've quickly made the edits to our theme needed to make things work. I really appreciate their partnership!

Ban Do
United States
Over 7 years using the app
October 30, 2019

If this app actually worked and was reliable I'd give it 10 stars. Unfortunately it's always glitchy and this morning right after launching a big halloween sale the entire app stops working across all 3 of our stores. Support doesn't have a chat line or phone number so hard to get a quick resolution to any issues. If this worked it would be amazing, unfortunately it doesn't and support is subpar.

My Supplement Store
United States
Over 1 year using the app
Orbit replied October 31, 2019

Hi there! Sorry to hear you're having trouble getting hold of us. It looks like we responded to your email shortly after it arrived in our inbox. Please be sure to check your junk folder too because sometimes our replies can end up there. Thanks!

June 4, 2020

This is a powerful app for promotions. I can largely recommend it and customer service is excellent. I would love a free gift with purchase function. Also, reporting could be improved as my store coupons used in conjunction with this app will be overwritten and I am loosing my coupon insights. The minor bugs that prop up when updating a theme, are being fixed quickly by the helpful support team.

Manuka Honey of NZ
New Zealand
10 months using the app
Edited March 7, 2018

Excellent app offering a number of different sales techniques, that instantly boosted my sales conversions.

There were some issues in the beginning, as this is a powerful app, just hang on in there whilst the support team fix any problems.

I found the support excellent in providing a fast reply (I consider fast under 48hrs) and performing tweaks to make the app fit my theme. Highly recommended.

Curb
United Kingdom
12 months using the app
July 1, 2020

One of the best app for discounts . It is very verstile.very easy to use. and best part is it does not look clumpsy on any theme. It is very clean and professional looking. Very good support as well. I used their themes and apps and I have no complains whatsoever. I dont think there is any other app that is better than the ultimate special offers app and i have tried many. this is by far the best one

Prettyclick Cosmetics
Nepal
5 days using the app