Reviews (405)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game‑changer for complex promotions and upsells, replacing multiple discount apps. They use it for volume and tiered discounts, bundles, free gifts, upsell/cross‑sell, stacked discounts, and wholesale pricing, often auto‑applied in cart and scheduled for sales. Visual badges and pop‑ups match store branding. Many praise its reliability, theme compatibility, and fast, skilled support that handles advanced setups and integrations.

Edited September 28, 2022

I use this app to help bundle products on our website. I recently had an issue with how it integrated with other apps. So like any app it doesn't alway do what I need, which in this case was how it worked along side our specific currency convertor. But I have to say the support team is extremely helpful and responsive. The app otherwise does a good job of what it needs to do. I solid app I would recommend.

The Pedla
Australia
About 2 years using the app
Orbit replied October 5, 2022

Thank you so much for the detailed review!! - Emily, Head of Support

Edited May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Woodstock Laundry SA
South Africa
Almost 4 years using the app
Orbit replied February 6, 2023

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

September 6, 2021

Customer Support is excellent. I had a few issues setting everything up but they replied quickly and with screenshots to show me exactly what to do to get the offers working how I wanted. Any bugs found were sent to a developer and fixed as well. Amazing service. App interface is easy to use and customizeable. I currently use a bundle offer with a gift (shown to help advertise XX amount till you get free shipping).

Kind Face
New Zealand
21 days using the app
Orbit replied September 7, 2021

Hello, Rosie here from the Success Team :) We're so glad we were able to get you up and running with Ultimate Special Offers. Thank you so much for your kind words!

June 15, 2017

I'd give it more stars if I could. Until recently, I had several Bold Apps installed on our websites to manage tasks that Ultimate Special Offers does with 1. In addition, there is no additional code to add to your liquid files that Bold requires. Ultimate Special Offers has increased our sales, is extremely easy to use, and support is beyond excellent. I plan to install this app on all 12 of our Shopify websites.

Prohormonewh
United States
3 days using the app
August 27, 2021

We have been using Ultimate Special Offers for a while now. We had a few issues to start with as the Theme needed some updates for the App to work perfectly. Although, we had a tricky start the support from the USO team (particularly Patrick) was absolutely brilliant that something we couldn't fault, hence a 5 Star rating for this App. App gives a lots of flexibility with the kind of products we have on offer. Highly recommended.

Ceylon Supermart
United Kingdom
8 months using the app
Orbit replied August 27, 2021

Thank you so much for the kind words! So glad to hear everything is working well for you :) - Emily, Support Lead

March 17, 2022

Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with customers. I hope they fix the issue in the future.

Gritty Beauty
United States
8 months using the app
Orbit replied March 17, 2022

Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you! - Emily, Support Lead

August 21, 2017

A great app and whenever I have used support I have gotten polite, concise and clear feedback from the developer. Have been using this app for around 6 months now and it works perfectly as a buy x get y app.

There are a lot of options within the app to get the specific deal that you are after and if I have been unsure I have simply sent support and email and responses were received very promptly offering very polite advice.

Very much recommended.

8ball 2
United Kingdom
3 months using the app
May 2, 2023

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away.
As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up.
Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Chia Charge
United Kingdom
Over 3 years using the app
Orbit replied May 2, 2023

Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support

Edited May 11, 2021

I use this app to add volume discounts, spend $X get Y or buy X get Y. The volume discounts work flawlessly and are very easy to set up. The other discount types didn't work perfectly for us out of the box, but the support has been great to work with. It would be nice if we could rearrange the discount hierarchy so we could determine which discounts fired before others. As it stands the volume discounts override all others, and require us to turn them off if we want to run temporary promotions.

UNI KEY Health
United States
Over 2 years using the app
May 6, 2020

We've used this app off and on for nearly three years now when we run specialized promotions. Anytime we have needed help, the support team has been very responsive. Of course, there are kinks depending on the website theme and how the site developer coded certain aspects, so sometimes I have to work with our theme developer instead of the USO app staff. But, overall, we are totally satisfied with Ultimate Special Offers and appreciate the ease in which they make in adding a variety of promos.

Jaq Jaq Bird
United States
8 months using the app