USO: Ultimate Special Offers

Hope the new team is going to be good especially the server load... :)

Thanks!

Extremely slow customer service. This is a crucial time of the year I would expect better. I used this app before and was happy with it this is why I wanted to try again

Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429

after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!

Decided to give this a shot for BF/CM, and I can only say that I'm 100% completely dissatisfied. I created a discount for the sale, and checked how it worked on my site. It seemed fine, so I went ahead and blasted my email list and Facebook. I then started getting all sorts of notifications that the discount wasn't showing up sometimes. I did a test again on my end - first time, it seemed fine... second time it had stopped showing a discount. Then, my Cart and Checkout actually stopped working altogether. Now, I've flubbed the beginning of my sale, and I have to refund several customers for the discount difference. I highly recommend you find another app for this sort of thing.

this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!

Run Fast! I wasted my time learning and testing the app before I realized this!
What is Shopify doing allowing an app to charge me $499 a MONTH in fees on a per transaction basis before they become unlimited? That is $6000 a year!
I might see the value if your app is directly responsible for the sale, as is the case with a portion of the online sales. Unfortunately, many of those sales are attributed to the my marketing. We can get into how many companies have their hand in a new business owner's pocket by the time you take your cut for the final accounting, but my store isn't a startup that is adding a sale at a time. We are coming into this app selling 6,000 items a year on discount. The major issue is having the same pricing structure with Shopify POS. My store design and staff are converting the sale. Your software is just doing the accounting in this case.

First off, the fact that we even need to install all these stupid "apps" to do what Shopify should do "out of the box" is beyond me. It is the single most frustrating and enraging part of dealing with our online commerce work today.

That being said. We were hoping this App would do what we needed. Which is to provide a "Buy X, Get Y" type of option. It did provide some of that functionality. However, the App will sporadically not work--some people get the discount correctly. Others, seemingly random, will not get the discount at all. This causes us to have to manually adjust the cart & perform a refund for those customers that do complete the purchase--many will just abandon their carts. Also, when doing a "Buy X, Get Y" at a discount or free, the customer can put items into the cart to qualify for the discount. Then, removing qualifying items from the cart DOES NOT remove the bonus or free items. This is a flaw that needs to be corrected as well. Until these issues are fixed, we will not use, and cannot recommend, this App.

[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface.
But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish discounting, including BOGO, discount tiers, BXGY, and discount links -- and UX. The overall quality is insanely great. I'm dropping USO to 3* because it doesn't play nicely with shareable discount links from Shopify (which means apps that use these codes, such as Smile.io) and the popups are butt ugly. Pixel Union could have made it better... time to move on.

[UPDATE Sept 8, 2018: I STILL THINK USO is the most important merchandising tool in my store.]

[UPDATE Nov 17, 2017: I STILL THINK USO is the most important merchandising tool in my store. Even after a re-theme (now on Turbo).]

My store migrated Shopify in January 2016 -- and I was immediately frustrated with merchandising options, lack of BOGO, and upsells were just not intuitive. Is there an app for that?

I first started using Bold Upsell since (at the time) it was the only game in town, but for months I was desperately looking for a better solution. In my opinion, Bold Upsell is a 1-star app due to all kinds of customer facing UX issues and terrible, terrible support. Bold also believes presenting a customer with 3 upsell options is a good choice (no! every expert says one upsell, period!). Bold Upsell does not redirect to cart after accepting an upsell offer (customer stays on the page - totally bad UX). They offered custom development to solve this for about US$5,000. Pass.

I was also wanting to offer quantity breaks, and the only game in town was also from Bold:
https://apps--shopify--com.storefront-preview-proxy.getredo.com/quantity-breaks
And I gave this app a 2-star review
Bold QB used hidden-products/hidden variants to solve this. It was a disaster. Read my review... posted on Jun 13, 2016

Simultaneously, I was trying to find a BOGO (buy X get y at discount)
and the only option at the time was Buy X Get One by Supple
https://apps--shopify--com.storefront-preview-proxy.getredo.com/buy-x-get-one
And although I was uncomfortable with the limitations, at the time, the only way to do BOGO was using BuyX... but BuyX had a laundry list of incompatibilities, and in my opinion, I had to find a better way to do BOGO. Hidden products/variants didn't feed Facebook feed and it didn't play nice with OneClickUpsell and other integrated apps. But it NAILED the logic rules for BOGO, the customer facing UX was perfect, and the developer kept making it better...

In January 2017, the developer of this app (Ultimate Special Offers - USO) told me he had been working on a better mousetrap for about a year...

tl;dr There is no finer app at this time for discounts, upsells, BOGO, quantity breaks, and other special offers.

Marius is a pleasure to work with, and although I have probably been a total PITA during onboarding, this app is "Best-in-class" for merchandising for Shopify at the time of this writing. Email communication has been exceptional.

We are using USO for:

1. BOGO (such as buy any lipstick and get another, in any color, for 50% off)... WITHOUT USING HIDDEN VARIANTS and now, NO DRAFT ORDERS!!!!!!!

2. Auto add-to-cart of free item -- we use JustUno for popups and an effective marketing campaign offers the visitor a success page if she subscribes... and the "prize" is a link that automatically adds a free item to the cart. USO handles this perfectly.

3. UPSELL -- a well thought out and well-designed UX for the "would you like fries with that?" scenario -- this is UNLIKE other so-called upsell apps that analyze and make an offer in the cart -- well, you can... but... the magic here is product specific upsell offer -- a makeup brush that perfectly pairs with a powder, etc... These upsells convert.

4. Quantity Breaks. Without hidden variants!!

...among other things

This app is deep, and now (28-MAY-2017) that "draft orders" are a thing of the past, there is nothing else out there in Shopify app-land that comes close.

DO NOT be confused that this app has a variety of offers-- that's the whole point.

And now, with the addition of stacked special-offers + coupon code discounts, and also passing a discount code from URL parameter also shares with USO, this is The Most Powerful discount app available.

There are few things that I would like to see to make it "more perfect" - including hooks to a recurring payments app, such as ReCharge -- but with the recent API announcements from Shopify, this may not be needed soon...

The BIG TAKEAWAY here is Supple has engineered a way to offer BOGO and Quantity Breaks without hidden products/variants and without using draft orders. And the upsell UX is the best in class.

Doesn't work, i have to cancel the orders and apply the discount manually. Have contacted them twice about the issue but no response so far. I need my money back.

My app hasn't worked for 2 days already and hadn't heard back from their support service. Disappointing to have this issue during the busiest time of the year. We've had to refund customers since the app has failed multiple times.