USO: Ultimate Special Offers

I have been using this app for almost 3 years now. The app has suddenly stopped working and the automatic discount codes and offers no longer work at checkout. I have been trying to get in touch with support for the past week and its crickets. Quite sad to say the least. If no response anytime soon, I will be forced to find another app and more reliable customer support system in place.

The app worked great, easy setup, until it failed and stopped supplying our sitewide discount during black friday. We didn't touch anything, it just suddenly stopped working during the busiest day of the year.

this app has always been great for us however today on a big sale day none of our discounts for our POS worked and we had to manually override every product. Really frustrating! it worked for two weeks and then today we have no idea why its not working - there are no dates and all are enabled with show in POS ticked

Discounts did not triggered, customers still check out, allowing us to know about this issue. Imaging those who abandoned their carts without letting us know. Support put it to poor internet connection and user clicking back and forth during checkout which caused this issue.
The fact that the order confirmation email was shown the discount descriptions but checkout amount did not deduct shows very clearly an issue with the discount app triggering.

In the end, a very standard reply to us to get out of this situation.
"Our development team is aware of this and we will be looking into a fix for it ASAP. However, I don't have an ETA right now unfortunately"

We silently accepted the above reply until last week, we gotten 2 more big orders without discount triggered.
This is totally not acceptable for any e-commerce business, big or small.

Doesn't work. Never got an answer. No help at all. Shows at random products in different languages on different websites...

Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.

Kay was amazing, went over and above the questions I had to help the interface work properly. I only had the app for maybe 30 minutes before requesting some assistance. They walked me through how to remove cart slider, helped check my sales and even helped optimize my store to refresh the cart to make sure my customers can see the page.
Kay, thank you x500! Customer service on point.

Very patient

The customer service is top-notch!!! Kay was amazing!!

Customer service experience is incredible!