Reviews (625)

Overall rating
3.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 14% of ratings are 1 stars
April 1, 2022

Really good app. My favorite by far! wowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

Random Good Things
United States
29 days using the app
Spocket replied April 1, 2022

We appreciate the feedback! Your time and experience are important to us so we worked hard to make Spocket easy and seamless to use. Thank you for trusting and choosing us! - AJ

November 30, 2022

Spocket has a vast collection of goods from different niches with an affordable plan! If you're looking for US suppliers, I highly recommend them. Most importantly, their customer service is second to none. Specifically Ria, who helped me through multiple issues. Her professionalism, responsiveness, and eagerness to resolve issues promptly have provided me with a seamless experience with Spocket. Thank you!

Celeste Jewel
United States
Over 2 years using the app
Spocket replied December 1, 2022

Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Ria's assistance has made such a difference and has finally solved your problem. - Erwin

Edited November 23, 2019

Spocket is spot on! No auto-bot generic support via chat! Quick, quality responses to questions about processing and shipping times for drop ship product in the US. I wasted time clicking around on other competitor websites. I'm new at this, so having a real person respond was very reassuring. The rep even helped me find products that I was looking for by sending me direct links. My only regret is that I didn't start with Spocket first!

En Route Passports
United States
About 2 hours using the app
Spocket replied November 25, 2019

We're truly happy to hear that we're able to assist you with your questions right away. We look forward to partner with you in your success!

Happy Spocket-ing!

November 22, 2022

VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but gave them the chance and never delivered as drop shipper.

Cork & Leaf
United States
Almost 2 years using the app
Spocket replied November 23, 2022

We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin

August 30, 2022

I'm still learning to use the app, just discovered it today. So far it has been pretty straight forward for the most part, i'm excited to see where this could take our business. Spencer has been extremely helpful and patient in answering all of my questions and gets back to me pretty fast. So far i would highly recommend this app especially if you are interested in shipping worldwide. I will update review as i start to use it more. But customer service has been amazing!

SalesAway
Canada
About 5 hours using the app
Spocket replied August 30, 2022

Thank you for taking a moment to share your experience at Spocket. Our team including Spencer is so glad to hear that you are happy with the assistance provided. We also appreciate you recommending Spocket. Your kind words encourage us to continue doing our best. We look forward to seeing you again soon. - Erwin

Edited June 13, 2023

Using Spocket, the dropshipping app on Shopify, has been an absolute game-changer for my business. It has truly transformed my business in remarkable ways. I want to give special recognition to PRINZ, a Spocket representative, who has already provided such invaluable assistance throughout my dropshipping journey. I highly recommend Spocket to anyone looking to excel in the world of dropshipping. I am excited to continue exploring and utilizing the app to further enhance my business.

Paw Puparazzi
United States
3 months using the app
Spocket replied March 30, 2023

It's amazing to hear how Russel wowed you with her expertise! It truly reflects her commitment in providing support with a personal touch. We made a pact to make sure you're well taken care of. Thank you very much, Paw Puparazzi! - Irene

Edited March 5, 2023

Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.

Spiritual Couture Collection®LLC
United States
3 months using the app
Spocket replied March 6, 2023

We deeply regret that this occurred. Would you mind sending us an email at support@spocket.co with more information about the situation so we can look into it right away?

April 5, 2023

This is a scam!
Why NOT to use this:
1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me.
2) Their prices are way too high on the products. It's impossible to make any money with them.
3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app.
The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.

GoDoggo Store
Canada
3 months using the app
Spocket replied April 13, 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail

Edited October 22, 2023

Edrielle & Russel were terrific customer service reps! Edrielle helped me make a critical decision for my business as I was having some challenges with the results of exploring various apps and platforms previously. She took the time to confirm various details which helped me make the decision to go forward with Spocket. I am so excited to try Spocket and Russel helped confirm details so I could go forward with various aspects of sign up. Thank you Edrielle, Russel and Spocket!

Erwin was very helpful with providing insight on certain products available in your inventory database. He helped me better understand the reasoning behind a few details which were not obvious to me and which will help me pass on that info to my customers if ever needed so I have that info on hand. Thank you Erwin!

Ria was very helpful at identifying and clarifying various critical details essential for successful payment processing and fulfilling order processes. The info she provided was pivotal for preventing any issues and enabled me to work within the terms of payment for order processing in a successful manner for small business starting a drop shipping component. Thank you Ria and Spocket! Your customer support is phenomenal!
Edrielle once again has helped me greatly! She has been by my side helping me navigate the Spocket platform!
Russel once again was really patient and thorough when helping me out with all pricing inquiries. Thank you!
Spencer was great at helping confirm what I was able to revise and customize in product descriptions so I do not break any connection between my store and the products on Spocket.
Edrielle consistently delivers thoughtful and conscientious details, advice and feedback on all of my concerns to assure I have what I need to move forward.
Alleighna is a consistently great customer service rep. Every time she has been considerate, kind, helpful and has gone out of her way to make sure that my concern is resolved. She has once again helped me greatly at a time where I really needed it. Thank you so much Alleighna! Thank you Spocket management as well!

Sharon Dawn
Canada
6 months using the app
Spocket replied April 30, 2023

Thank you so much for your amazing feedback! We are so glad and proud to hear that you are happy with the assistance provided by Edrielel and Russel. This is our main goal in Spocket. Looking forward to the success of your store😊
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

April 17, 2022

Lorena was super helpful! Spocket is amazing and well stocked. I was very impressed with the customer service.

Peach Fit Clothing
United States
About 1 hour using the app
Spocket replied April 25, 2022

Thank you for the awesome feedback! It is part of our goal to empower you towards success. Please know that you can always reach out to us at support@spocket.co for any concerns! - AJ