Spocket: US & EU Dropshipping

I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services.

Thanks for such a bad experience. I do not recommend this APP at all.

--------------------------------------------------

Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo.

Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto

Easy to use! So far we've added 50+ products to our online store. We've made a couple sales and the process is easy.

I canceled long before the trial was over. However, spocket charged my paypal account after confirmation that the account was closed. They are giving me the runaround and making it very difficult on me to get the charge refunded. I have to go through a paypal dispute. Disappointing because I thought this was a trustworthy company.

Very expensive products, with shipping times that aren't what they show (sometimes more than 30 days). Suppliers are liars and they make you waste time, money and customers. But the worst thing is that you are not protected by this "company" even if you pay their most expensive plan, they always win and they never take responsability from the bad service of their suppliers... don't recommend it if u wanna be succesful... try others like eprolo, sourcinbox or cjdropshipping, I've never have problems with them, they have rasonable prices, and don't steal your money making you pay for a suscription to access products that are always out of stock

An expensive app. I asked to downgrade to a basic plan after months of paying $99 per month with no sales, but they keep giving me a hard time. Keep dragging it to another month to make me pay more. I told them there was an error when I tried to manage the bill. They also said all products that I imported would be deleted from the store after downgrading to a basic plan. WASTED ALL MY TIME EXPORTING THE PRODUCT LISTINGS THAT I PAID FOR.

This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT

I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors

Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping.

Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.

The bad reviews are true.

Half of the products are crap from Aliexpress. The other half have such low margins that it's impossible to build a great business around it.

Shipping times are long. Even on the "Premium products", that are supposedly from the USA and have short shipping times, you see that most of them are from China and take 14 days to deliver.

They make false claims and don't give refunds. Their support responses to negative reviews are incredibly passive aggressive. Classic scam company.

You can still make money with Shopify, but not with this route. Source your own products and use Shopify as the payments processor. This company is trash.

Update Review posted 1/22/2019

1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order

At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.

Original Review posted 1/9/2019
The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory.

Although small, Spocket has some decent products that i added to my site and drop shipping is from the US.

Integration went smoothly and process to place orders went well.

For all of these things, Spocket would have earned 4.5 stars from me. Would Have.

Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66%

The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code.

The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available.

They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing.

I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today.

for those of you with no problems, i am happy for you. However my experience is not the same.

Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.